Ben Hiott
Summary
Successful Operations Executive, Director, & COO, skillful at establishing strategic approaches, driving organizational goals, and expanding territories to maximize revenue. Specializing in customer satisfaction driving market growth. Skilled at acquiring and retaining customers and training leaders to do the same. Goal-oriented and tactical with a decisive approach. Goal-oriented Leader looking to build upon skills and tackle new responsibilities. Committed to driving gains in revenue and cultivating outstanding relationships with teams and existing customers. Skilled in contract negotiation, strategic planning, and key account management. Results-driven performer with solid history of success in building successful teams, managing revenue streams, and maintaining solid cross functional relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities. Goal-oriented manager with distinguished experience in multiple industries and proven leadership abilities. Expert in increasing productivity, team engagement, and team empowerment. Expert in customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent and reducing waste.
Overview
24
24
years of professional experience
11
11
Certification
Work History
Regional Sales Director / Agent
USA Benefits Group / SFG / HST
02.2023 - Current
- Responsibilities include managing operational, sales, and business processes
- Identifying opportunities and driving continuous improvement within operations, sales performance, underwriting, program compliance, recruiting, training, and sustaining engaged; empowered teams
- Customer support and program selection are the primary function of the business to help people best serve their insurance, retirement, and financial needs.
Regional Operations Director
DaVita Dialysis
12.2019 - 02.2023
- Responsibilities included managing clinical and business processes, continuous improvement within operations, recruiting, sustaining engaged and empowered teams, proper management and support of physician's groups and hospital teams
- My primary focus was supportive leadership to all parties
- Responsibilities included up to 18 locations across states, with multiple modality programs within each
- Our leadership teams realized the best team mate survey results that the region has ever attained three years consecutively
- We improved retention over 33% and improved clinical performance by more than 21%
- I supervised additional regions as necessary to support our division, I represented the division in multiple organizational leadership committees, and helped identify and support development of BDPs for the Village.
Director of Plant Transformation
CHEP Services
04.2016 - 06.2019
- My primary responsibility was to travel to underperforming sites and stabilize performance, drive results, implement BDPs, and direct sustainability
- While sustaining my home plant in Kilgore, TX where I retained the general manager duties, I traveled to and remained on location at targeted sites from 2 weeks up to 10 months (Cedar Rapids, IA) based on need
- While present, I assessed the site, team, culture, and leadership
- Utilizing leadership teams, I implemented process improvements to drive operational results, and sustained those results for a specific period
- I would train the necessary leadership as necessary to lead with the expectations of sustainability and success
- I directed lean projects at each site, implemented new processes, and qualified new equipment to improve the site's safety, performance, and profitability.
General Manager / Plant Manager
CHEP Services
08.2013 - 04.2016
- I managed the startup of the site, all operational processes, and the selection and training of all employees
- We pushed a culture with the overall focus of Safety First, then Quality, then Production
- We surpassed 1,835 days with no recordable injuries
- This is the standing company record
- We lead in Engagement & Enablement, customer satisfaction, and financial performance
- From a Quality standpoint we were best in class, and processes originating at the site were shared across the organization as BDPs to drive safety and teammate engagement.
General Manager / Plant Manager
IFCO Systems
05.2011 - 08.2013
- My responsibilities included facilities, fleet, production, P&L, customer service, quality, and resource management, as well as employee recruitment, training, DOT compliance, and asset management
- Specific attention was given to driving a plant culture of safety, product quality, and pride
- The Texas market was in free fall when I was recruited and made responsible for Dallas performance
- Within one quarter profitability had returned and by second half we were the region leader in cost savings and EBITDA
- Improved Safety Culture going 645 days with no lost time incidents
- 150% improvement
- Right sized assets and work force while doubling production
- Annual savings over $2.6 Million
- Pushed safety culture and lean practices that led to YOY safety, quality, and production records
- My sales efforts generated more than 40 local accounts
- EDITDA improved by more than 26%.
Education
Bachelor of Science - Business Management
Clemson University
12.2000
Skills
- Managing Quotas
- Contract Negotiations
- Expanding Territories
- Staff Development
- Goal Setting
- Staff Training
- Territory Management
- Key Account Management
- Strategic Planning
- Operations Management
- Forecasting
- Customer Relationship Management
- Sales Training and Leadership
- Sales Team Training
- Client Relationship Management
- Pipeline Development
- Profitability Optimization
- Sales Strategy Development
- Vendor Management
- Revenue Forecasting
Certification
- Mortgage Finance, Texas Tech University, 05/2004
- SC General Lines Life, Accident, & Health, 07/2010
- Lean Six Sigma, Breakthrough Mgt. Group, 12/2012
- OSHA 10 General Industry, OSHA, 02/22/13
- OSHA 10 Construction, OSHA, 07/24/15
- Yellow & Green Belt, CHEP – Brambles, 07/2016
- OSHA 30 General Industry, OSHA, 03/2/18
- Grant Cardone Unbreakable Business System, 02/11/23
- Texas General Lines Life, Accident, & Health License, 02/24/23
Additional Specialized Project Work History
- Clemson University. Clemson, SC. PROJECT Young Entrepreneur's Guild. 1998.
- Target Stores. Anderson, SC. PROJECT Seasonal Employee Evaluation. 2000.
- Dell Corporation. Round Rock, TX. PROJECT Startup of Health Services Division. 2005.
- CarMax. Columbia, SC. PROJECT Purchasing Projects. 2010.
- IFCO Systems. Dallas, TX. PROJECT Moved Location 407 Operations to Garland. 2013.
- CHEP USA. Kilgore, TX. PROJECT Setup of new Facility 427 Operations. 2013.
- CHEP USA. Fayetteville, AR. PROJECT Operational Excellence GM Training. 2014.
- CHEP USA. Pendergrass, GA. PROJECT Operational Excellence GM Training. 2015.
- CHEP USA. Kilgore, TX. PROJECT Kiln Implementation and program oversight. 2015.
- CHEP Recycled. US Operations. PROJECT Transportation Utilization. Yellow Belt. 2016.
- CHEP Services. Kilgore, TX. PROJECT Startup of storage site UTB4. Cost Sav. Int. 2017.
- CHEP Services. Companywide. PROJECT Operational Barriers Work. Jan 2018 to Present.
- CHEP Services. Temple, TX. PROJECT Plant Transformation. October 2018.
- CHEP Services. Cedar Rapids, IA. PROJECT Plant Transformation. April 1st, 2019 to 12/19.
- Davita. Lufkin, TX. PROJECT Site Divestiture & Transfer. Jan 2020.
- Davita. East Texas & Shreveport, LA. PROJECT USOs & CC. Division Oversight. 2019 to 2023.
- Davita. Group & Divisional Oversight. PROJECT IT Council. 2019 to 2023.
- Davita. East Texas & Shreveport, LA. PROJECT Covid Vacc. / Home Growth. 2020 to 2023.
- Hiott Consulting PROJECTS vary. Entrepreneurial Consulting. 1996- Present.
Additional Work History
- PMA USA. Seneca, SC. Territory Sales Manager – 4/8/10 to 6/6/11.
- Gallman Personnel Services. Orangeburg, SC. Regional Sales Director – 11/10/08 to 4/8/10.
- RW Mortgage / Horizon Lending. Austin, TX. General Manager/Senior Loan Officer / Sales Director / COO Austin – 12/03 to 11/08.
- Down the Alley Bistro. Georgetown, TX. General Manager / Owner / COO – 3/2003 to 12/2003.
- Airport Flash. Georgetown, TX. Business Manager / Owner / COO - 6/2003 to 11/2003.
- Cintas Corporation. Round Rock, TX. Territory Sales Manager – 3/02 to 3/03.
- Enterprise Rent A Car. Austin, TX. Corp. Acct. Manager – 3/01 to 3/02.
- H & H Ironworks Gym. Anderson, SC. General Manager / Owner / COO – 1/10/97 to 2/1/01.
- Vaughn Fitness. Anderson, SC. Sales / Sales Manager.
- Rountree Farms / Grocery. Bamberg, SC. Production Supervisor / Inventory Manager.
Timeline
Regional Sales Director / Agent
USA Benefits Group / SFG / HST
02.2023 - Current
Regional Operations Director
DaVita Dialysis
12.2019 - 02.2023
Director of Plant Transformation
CHEP Services
04.2016 - 06.2019
General Manager / Plant Manager
CHEP Services
08.2013 - 04.2016
General Manager / Plant Manager
IFCO Systems
05.2011 - 08.2013
Bachelor of Science - Business Management
Clemson University
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