Ben Holien
Buffalo City,WI
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
21
21
years of professional experience
Work History
Trucking Operations/Dispatch Coordinator
Meana Trucking LLC
10.2022 - Current
- Responded to high volume of phone and email requests to provide logistics information.
- Organized paperwork and explained individual job parameters for each assignment.
- Leveraged Axon Trucking Software and other tools to track data and make recommendations.
- Developed and implemented process enhancements to drive continuous program improvement.
- Managed customer accounts and invoicing.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Dispatch Operations
CD Terminal
06.2017 - 10.2022
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Reported to management operational activities and maintained current records.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Online Sales
Mississippi Welders Supply
03.2003 - 04.2018
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Developed relationships with suppliers to facilitate timely delivery of products.
- Negotiated with suppliers to secure best prices for products.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
Education
No Degree - Business Management
Minnesota State College-Southeast Technical
Winona, MNNo Degree - Business Administration
Winona State University
Winona, MNHigh School Diploma -
Cochrane Fountain City High School
Fountain City, WI05.1993
Skills
- Emergency Response
- Attention to Detail
- Performance Monitoring
- Route Planning Expertise
- Transportation Knowledge
- Critical Thinking
- Staff Supervision
- Software Familiarity
- Inventory Control
- Customer Service
- Process Improvement
- Material Distribution
- Negotiation
Timeline
Trucking Operations/Dispatch Coordinator
Meana Trucking LLC
10.2022 - Current
Dispatch Operations
CD Terminal
06.2017 - 10.2022
Online Sales
Mississippi Welders Supply
03.2003 - 04.2018
No Degree - Business Management
Minnesota State College-Southeast Technical
No Degree - Business Administration
Winona State University
High School Diploma -
Cochrane Fountain City High School
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