Ben Holtom
Nampa,Idaho
Summary
In the 8 years employed by Conrad & Bischoff, I have had the privilege to grow, learn, and adapt to many changes. I have gained experience in people management, customer service and relations, rail operations, fuel and oil transportation, inventory management, safety regulations, data entry, sales support, product knowledge, and equipment installation. These experiences have helped to improve my work environment, and those around me.
Overview
18
18
years of professional experience
Work History
Inside Sales Representative
Parkland USA
08.2022 - Current
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Warehouse Manager
Conrad & Bischoff
04.2017 - 08.2022
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Cleaned and maintained warehouse in compliance with Exxon Mobil standards.
Transport Driver
Conrad & Bischoff
01.2016 - 04.2017
- Boosted customer satisfaction through timely communication and addressing concerns promptly.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
- Conducted regular vehicle inspections, ensuring proper maintenance and compliance with safety standards.
- Collaborated with dispatchers to ensure accurate and timely deliveries for clients.
- Loaded and unloaded cargo safely, minimizing damage or loss while meeting deadlines.
- Navigated challenging road conditions to deliver goods securely in various weather situations.
- Trained new transport drivers, focusing on safe driving habits and company policies adherence.
- Increased client loyalty through exceptional customer service during pick-ups, deliveries, and inquiries.
- Managed time efficiently during long hauls, prioritizing rest breaks to maintain alertness while driving safely within regulatory limits.
Driver
Valleywide Co Op
02.2008 - 12.2015
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Framer
Carson Construction
08.2005 - 12.2007
- Enhanced overall project efficiency by accurately measuring and cutting materials for framing projects.
- Reduced material waste by optimizing usage of lumber, drywall, and metal studs in various framing projects.
- Collaborated with project managers and architects to ensure accurate execution of blueprints and design plans.
- Assisted in the completion of complex framing projects by providing timely support to fellow team members.
- Maintained a clean work environment by organizing materials and removing debris at the end of each day.
- Expedited project timelines through diligent work habits and strong attention to detail in all aspects of framing tasks.
Education
Treasure Valley Bible Institute
Meridian, IDHigh School Diploma -
Madison High School
Rexburg, ID05.2005
Skills
- Customer Service
- Team Builder
- Issue Resolution
- Organized and Efficient
- Relationship Building and Management
- Product Knowledge
- Order Management
- Team collaboration
- Problem solving
Timeline
Inside Sales Representative
Parkland USA
08.2022 - Current
Warehouse Manager
Conrad & Bischoff
04.2017 - 08.2022
Transport Driver
Conrad & Bischoff
01.2016 - 04.2017
Driver
Valleywide Co Op
02.2008 - 12.2015
Framer
Carson Construction
08.2005 - 12.2007
Treasure Valley Bible Institute
High School Diploma -
Madison High School
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