Ben Huber
Christiansburg,United States
Summary
Results-driven professional with 7+ years of leadership and operations management experience within the fields of banking and other industries. Highly skilled in relationship building, customer service, project management, and financial institution operations. Prepared to leverage expertise to make a significant contribution and lasting impact on company and customer success.
Overview
10
10
years of professional experience
Work History
Portfolio Manager
First Bank and Trust Company
01.2025 - Current
- Assessed credit risk and analyzed financial statements.
- Collaborated with cross-functional teams for comprehensive client assessments, supporting informed decision making.
- Developed customized financial models to assess borrower's capacity, ensuring accurate credit evaluation.
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
- Streamlined the loan approval process by effectively collaborating with sales, underwriting, and operations teams.
- Created in-depth credit presentations that were user-friendly and easy to understand.
Branch Operations Manager
First Bank and Trust Company
11.2021 - 12.2024
- Managed daily branch operations with deposits of over $200 million while exceeding new account and deposit growth goals by over 10%
- Developed strong relationships with clients, resulting in increased loyalty, customer satisfaction and retention
- Managed a team of direct reports while fostering a positive work environment resulting in increased employee retention and emphasizing professional growth through continued training and development
- Oversaw facilities maintenance projects by coordinating with vendors and ensuring timely, budget-conscious repairs and upgrades
- Implemented cost-effective measures resulting in over 5% reduction in operational expenses while optimizing branch productivity and customer satisfaction
- Led a comprehensive initiative to enhance and modernize all Standard Operating Procedures for Tellers and Customer Service Representatives (CSR) operations, ensuring alignment with industry best practices and regulatory standards, resulting in increased operational efficiency and improved employee performance
- Identify and evaluate potential risks and develop strategies to mitigate them while ensuring compliance with internal policies and regulatory standards
Manager
Mission BBQ
07.2019 - 11.2021
- Maintained strict adherence to health and safety regulations, ensuring a clean and sanitary environment
- Led the recruitment and training of a dynamic team, emphasizing exceptional customer service and culinary excellence
- Conducted regular team meetings to communicate goals, address concerns, and reinforce the importance of exceptional customer service
- Analyzed P&L statements regularly, identifying opportunities for revenue growth and implementing strategic adjustments to meet financial targets
- Demonstrated proficiency in supply ordering and inventory management by implementing strategic systems and optimizing processes, resulting in a streamlined supply chain, reduced costs, and improved overall inventory accuracy and availability
Assistant Manager
Virginia Tech Dining Services
10.2015 - 07.2019
- Collaborate in overseeing dining center operations under the Unit Operations Manager's guidance
- Assist in executing menu and personnel plans, enhancing customer relations, managing sales and register transactions, overseeing safe and deposit procedures, and maintaining safety, sanitation, building, and equipment security
- Develop and implement performance plans, conducting performance evaluations for salaried direct reports
Education
Bachelor of Science - Finance
Liberty University
Lynchburg, VA05-2027
Skills
- Project Management
- Risk Management
- Strategic Planning
- Team Leadership
- Compliance
- Communication
- Compliance reporting
- Staff supervision
- Employee development
- Customer relationships
- Attention to detail
- Decision-making
Timeline
Portfolio Manager
First Bank and Trust Company
01.2025 - Current
Branch Operations Manager
First Bank and Trust Company
11.2021 - 12.2024
Manager
Mission BBQ
07.2019 - 11.2021
Assistant Manager
Virginia Tech Dining Services
10.2015 - 07.2019
Bachelor of Science - Finance
Liberty University
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