Ben Jaeger
Summerville,SC
Summary
Experienced operations coordinator with 12 years of progressive leadership in various settings. Skilled in coordinating work across departments to optimize resources and business sustainability. Proactive and enterprising, ensuring timely project completion. Successfully supervises roll-off drivers in Charleston, SC and Savannah, GA, while developing efficient work procedures. Results-oriented professional with strong work ethic, integrity, and exceptional leadership abilities. Customer-focused individual dedicated to enhancing process efficiency and upholding company values.
Knowledgeable dispatcher with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
27
27
years of professional experience
Work History
Dispatcher
Dumpster Pros, LLC
07.2022 - Current
- Schedule & coordinate daily roll-off dumpster routes for 16 drivers CHS (80-85 loads in CHS).
- Speak to customers on a daily basis via phone & e-mail & schedule their service requested.
- Coordinate with drivers directly & help with daily issue's that arise.
- Make sure CDL drivers are adhering to DOT regulations, DVIR's & Time Logs.
- Account Management and Carrier Sales.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
- Assessed, optimized and elevated operations to target current and expected demands.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assessed upcoming projects to forecast projected resource requirements.
- Delivered all professional services in alignment with operational initiatives.
- Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
- Liaised between customers and management to ensure smooth operations delivery.
Dispatcher
Builders FirstSource
07.2021 - 07.2022
- Receive & schedule incoming orders in DDMS as well as with dock, yard, & engineered wood department.
- Coordinate with different departments, i.e. sales, receiving, counter, & door shop to ensure all orders are delivered on time, everytime.
- Schedule vans, flatbeds, & tractor trailers with all necessary orders for that particular day.
- Negotiation skills / Multitasking / Team Player / Personable and Proficient.
- Contacted customers prior to pickup and delivery to confirm and coordinate pickup and delivery times.
- Answered customer questions regarding shipments.
Operations Coordinator
United Site Services, Inc
02.2015 - 07.2021
- Schedule & coordinate daily roll-off dumpster routes for both Charleston, SC & Savannah, GA, 16 drivers CHS & 5 SAV (110 routes in CHS & 40-45 in SAV).
- Speak to customers on a daily basis via phone & e- mail & schedule their service requested.
- Coordinate with drivers directly & help with daily issue's that arise.
- Make sure CDL drivers are adhering to DOT regulations, DVIR's & Time Logs.
- Account Management and Carrier Sales.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
- Assessed, optimized and elevated operations to target current and expected demands.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assessed upcoming projects to forecast projected resource requirements.
- Delivered all professional services in alignment with operational initiatives.
- Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
- Liaised between customers and management to ensure smooth operations delivery.
Dispatcher & Account Manager
C.H. Robinson Worldwide Inc
07.2013 - 09.2014
- Accepted, Activated, and built available loads which were tendered by the customer via EDI.
- Assisted on the carrier sales team by helping locate available truck capacity to help ensure freight picked up and delivered in a timely manner and to the customers expectations.
- Negotiated rates on both the account management and carrier sales team to help ensure I was making as much money as possible on every load awarded to me.
- Negotiation skills / Multitasking / Team Player / Personable and Proficient.
- Assisted with creation and distribution of a variety of internal and external forms used in the day to day operations.
- Coordinated with freight forwarders to expedite international shipments.
- Contacted customers prior to pickup and delivery to confirm and coordinate pickup and delivery times.
- Presented customers with bills and receipts and collected payments for goods delivered.
- Established long-term customer relationships through prompt and courteous service.
- Answered customer questions regarding shipments.
Customer Service Manager
Liquid Highway Car Wash
06.2011 - 05.2013
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
- Consistently met and exceeded department expectations for productivity and accuracy levels by understanding customer needs and always exceeding their expectations.
- Prepared monthly commissions payroll reports for 10+ sales representatives.
- Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
- Up-sold add-on services to existing customers, generating incremental revenue of $6,000 per month.
- Addressed customer questions and concerns regarding products, prices and availability.
- Trained sales teams on educational products at seminars and special events.
- Collaborated with other administrative team members, human resources and the finance department on special projects and events.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Marine Agent
Norton Lilly International
07.2008 - 11.2010
- Specialized experience in commercial transportation and logistics (13 years) initiatives that promote effective and efficient supply chain operations.
- Calculated and submitted many preliminary and final expense reports for each customer, depending on agreement, to help ensure all the necessary parties involved are paid in a timely manner.
- Have held all the necessary security passes (i.e.: SCSPA port pass, TWIC card, ETC) required for each terminal as well as CBP requirements.
- Assisted with creation and distribution of a variety of internal and external forms used in the day to day operations.
- Oversaw scheduling for the day-to-day activities of 3 transportation employees.
- Defined appropriate metrics and measurements to drive results.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Acted as a liaison between logistics, carriers and customers.
- Produced export bills of lading and updated shipment status information.
- Monitored shipments to guarantee on-time delivery.
- Completed all required CBP documentation, Surety Bonds, SED's, Port Clearance, ETC.
- Built partnerships with local organizations to increase company offerings and improve services.
Marine Agent
Seaboard Marine Ltd., Inc
04.2007 - 05.2008
- Specialized experience in commercial transportation and logistics (13 years) initiatives that promote effective and efficient supply chain operations.
- Calculated and submitted many preliminary and final expense reports for each customer, depending on agreement, to help ensure all the necessary parties involved are paid in a timely manner.
- Have held all the necessary security passes (i.e.: SCSPA port pass, TWIC card, ETC) required for each terminal as well as CBP requirements.
- Assisted with creation and distribution of a variety of internal and external forms used in the day to day operations.
- Oversaw scheduling for the day-to-day activities of 3 transportation employees.
- Defined appropriate metrics and measurements to drive results.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Acted as a liaison between logistics, carriers and customers.
- Produced export bills of lading and updated shipment status information.
- Monitored shipments to guarantee on-time delivery.
- Completed all required CBP documentation, Surety Bonds, SED's, Port Clearance, ETC.
- Built partnerships with local organizations to increase company offerings and improve services.
Marine Agent
Amelia Maritime Services
01.2006 - 04.2007
- Specialized experience in commercial transportation and logistics (13 years) initiatives that promote effective and efficient supply chain operations.
- Calculated and submitted many preliminary and final expense reports for each customer, depending on agreement, to help ensure all the necessary parties involved are paid in a timely manner.
- Have held all the necessary security passes (i.e.: SCSPA port pass, TWIC card, ETC) required for each terminal as well as CBP requirements.
- Assisted with creation and distribution of a variety of internal and external forms used in the day to day operations.
- Oversaw scheduling for the day-to-day activities of 3 transportation employees.
- Defined appropriate metrics and measurements to drive results.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Acted as a liaison between logistics, carriers and customers.
- Produced export bills of lading and updated shipment status information.
- Monitored shipments to guarantee on-time delivery.
- Completed all required CBP documentation, Surety Bonds, SED's, Port Clearance, ETC.
- Built partnerships with local organizations to increase company offerings and improve services.
Asst. Marine Agent Manager
Barwill-Ferille, Green Shipping Services
12.2001 - 01.2006
- Specialized experience in commercial transportation and logistics (13 years) initiatives that promote effective and efficient supply chain operations.
- Calculated and submitted many preliminary and final expense reports for each customer, depending on agreement, to help ensure all the necessary parties involved are paid in a timely manner.
- Have held all the necessary security passes (i.e.: SCSPA port pass, TWIC card, ETC) required for each terminal as well as CBP requirements.
- Assisted with creation and distribution of a variety of internal and external forms used in the day to day operations.
- Oversaw scheduling for the day-to-day activities of 3 transportation employees.
- Defined appropriate metrics and measurements to drive results.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Acted as a liaison between logistics, carriers and customers.
- Produced export bills of lading and updated shipment status information.
- Monitored shipments to guarantee on-time delivery.
- Completed all required CBP documentation, Surety Bonds, SED's, Port Clearance, ETC.
- Built partnerships with local organizations to increase company offerings and improve services.
Marine Agent
Inchcape Shipping Services
08.1998 - 12.2001
- Specialized experience in commercial transportation and logistics (13 years) initiatives that promote effective and efficient supply chain operations.
- Calculated and submitted many preliminary and final expense reports for each customer, depending on agreement, to help ensure all the necessary parties involved are paid in a timely manner.
- Have held all the necessary security passes (i.e.: SCSPA port pass, TWIC card, ETC) required for each terminal as well as CBP requirements.
- Assisted with creation and distribution of a variety of internal and external forms used in the day to day operations.
- Oversaw scheduling for the day-to-day activities of 3 transportation employees.
- Defined appropriate metrics and measurements to drive results.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Acted as a liaison between logistics, carriers and customers.
- Produced export bills of lading and updated shipment status information.
- Monitored shipments to guarantee on-time delivery.
- Completed all required CBP documentation, Surety Bonds, SED's, Port Clearance, ETC.
- Built partnerships with local organizations to increase company offerings and improve services.
Education
High School Diploma - General
Wando High School
Mount Pleasant, SC01.1997
Skills
- Account Management
- Freight Experience
- Documentation
- Driver Management
- Logistics
- Multitasking
- Scheduling
- Technology
- Delegation
- Logistics oversight
- Customer service
- Data entry
- Decision-making
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Route planning
- Schedule coordination
- Conflict resolution
- Multitasking and organization
- Work order management
- Dispatching field personnel
- Closing tickets
- Tracking systems
- Vehicle coordination
- Call handling
- Processing orders
- Adjusting routes
- Critical thinker
- Effective communications
- Multitasking Abilities
- Excellent communication
- Paperwork processing
- Calendar and scheduling software
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12-16 staff members.
- Researched issues and conflicts to determine the best solutions, which enabled better response times and reduced complaint calls.
- Established long-term relationships with several lucrative clients through extensive listening, customer engagement, and a positive attitude, which resulted in more than $500,000 in revenues annually.
- Managed a database of over 150 clients effectively, which improved relationships and drove business success.
Timeline
Dispatcher
Dumpster Pros, LLC
07.2022 - Current
Dispatcher
Builders FirstSource
07.2021 - 07.2022
Operations Coordinator
United Site Services, Inc
02.2015 - 07.2021
Dispatcher & Account Manager
C.H. Robinson Worldwide Inc
07.2013 - 09.2014
Customer Service Manager
Liquid Highway Car Wash
06.2011 - 05.2013
Marine Agent
Norton Lilly International
07.2008 - 11.2010
Marine Agent
Seaboard Marine Ltd., Inc
04.2007 - 05.2008
Marine Agent
Amelia Maritime Services
01.2006 - 04.2007
Asst. Marine Agent Manager
Barwill-Ferille, Green Shipping Services
12.2001 - 01.2006
Marine Agent
Inchcape Shipping Services
08.1998 - 12.2001
High School Diploma - General
Wando High School
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