Summary
Overview
Work History
Education
Skills
References
Communityoutreach
Timeline
Generic
Benjamin JOHNSON

Benjamin JOHNSON

Wayne,US

Summary

Store Manager looking for career growth opportunity where I can apply my twenty-three years of management experience, team building, and leadership to be able to identify roadblocks while supporting others using tools and resources to achieve sustained results. Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive work experience and optimizing store performance.

Overview

21
21
years of professional experience

Work History

Store Manager

Starbucks
06.2003 - 10.2024
  • Inspire others, by being a dynamic brand ambassador, to drive and achieve results
  • Operate a growing successful multi-million dollar business through creating best moments and problem solving
  • Build meaningful and purposeful partnerships with my leader, those I lead, and my community
  • North Star Roadshow Hero - recognized by Starbucks senior leaders for outstanding excellence, leading by example and for committing to the Starbucks experience
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

District Manager (Stretch Role)

Starbucks
09.2021 - 06.2022
  • Identify trends and develop leaders, supporting Store Manager's ability to create plans that drive performance
  • Able to adapt in the moment to create stability, consistency, and trust within the team
  • Inspire Store Managers to build a strong culture around the Mission and Values through their partners
  • Utilize DM Approach to provide support to stores with the highest areas of opportunities in customer service, partner experience, and business objectives
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.

Education

Bachelor of Science - Business Management

Marshall University
Huntington, WV
01.2004

Skills

  • Customer Service
  • Change Management
  • Teaching & Training
  • Leadership
  • Talent Acquisition
  • Problem Solver
  • Communication
  • Empathy
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations

References

  • Matt Stovall, 304-416-4476, Former Starbucks Partner
  • Beth Hyatt, 304-617-7131, Former Starbucks District Manager
  • Kendal Partlow, 304-688-1449, Personal Reference
  • Mark White, 304-962-8986, Personal Reference

Communityoutreach

  • Harmony House, Donated and delivered hundreds of pounds of food during devastating ice storm in February 2021., Nominated and awarded 'Harmony House' for Starbucks community grant for $1000.
  • Youth Basketball Coach, 8 years
  • Autism Services, Helped serve food, coffee and even participated in their 5k race, raising money for the organization., Duration: 4 years

Timeline

District Manager (Stretch Role)

Starbucks
09.2021 - 06.2022

Store Manager

Starbucks
06.2003 - 10.2024

Bachelor of Science - Business Management

Marshall University

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Benjamin JOHNSON