Ben Karlin
Beaverton,OR
Summary
With over 10 years of experience as an IT Support Specialist, I have developed a passion for facilitating technological advancements and empowering innovators. I currently work at Klarquist Sparkman, LLP, a leading intellectual property law firm that serves clients in the fields of science and technology. There, I assist lawyers and staff with a range of issues, such as computer software, hardware, printers, IP phones, and network compatibility. In addition to providing timely and effective support, I also perform network and server upgrades, install new equipment, troubleshoot various problems, and ensure technology accessibility for the firm. I have successfully completed multiple projects. I enjoy working with a dynamic and collaborative team that values communication, problem solving, and computer literacy. I am always eager to learn new skills and tools that can enhance my performance and the firm's productivity.
Overview
16
16
years of professional experience
Work History
IT Support Specialist
Klarquist Sparkman, LLP
12.2022 - Current
- Dynamic IT professional at Klarquist Sparkman LLP, adept at maintaining uninterrupted operations within a dynamic legal environment.
- Proactively deliver comprehensive technical support, fostering a seamless workflow tailored to the demands of a fast-paced legal setting.
- Collaborate closely with stakeholders to develop and implement optimized technology solutions, aligning with organizational objectives and maximizing efficiency.
- Stay abreast of emerging trends and innovations in the IT landscape, leveraging insights to continuously enhance firm-wide operations and productivity.
IT Support Specialist
Sisters of Saint Mary of Oregon
05.2012 - 12.2022
- Provided direct support under the guidance of the Chief Information Officer, ensuring seamless functioning of campus technology infrastructure.
- Assisted campus employees with a diverse array of technical issues, encompassing computer software and hardware troubleshooting, printer maintenance, IP phone configuration, network compatibility, and resolving personal device issues related to network access.
- Executed network and server upgrades to enhance system performance and reliability.
- Proficient in installing new servers and establishing cable runs for new locations, as well as managing hardware additions and removals.
- Expertly diagnosed and resolved a wide spectrum of technology-related challenges, ensuring uninterrupted accessibility to essential resources.
- Played a pivotal role in spearheading the inception of the Apple MacBook 1:1 program, contributing to its successful implementation from its inception stage onwards.
Board Member
PORTLAND BRIDGE SWIM
09.2022 - Current
- Demonstrated commitment and endurance by completing the Portland Bridge Swim in 2016.
- Volunteered consistently for the event from 2017 onwards, showcasing dedication to community engagement and service.
- Engaged in constructive dialogue with event organizers and the Safety Director post-2017 race, actively contributing insights for enhancements and operational adjustments.
- Elevated to the role of Race Officials Director in 2018, entrusted with overseeing race integrity and regulatory compliance.
- Continued to drive improvements by participating in post-race debriefings with organizers and Safety Director following the 2018 event, facilitating ongoing refinement of processes and protocols.
- Displayed adaptability and resilience during the COVID-19 pandemic, volunteering for the postponed races in 2022 as Race Officials Director.
- Recognized for expertise and leadership qualities, invited to join the board of the Portland Bridge Swim organization following the successful conclusion of the 2022 race.
Receiving Clerk
Lowe's Companies, Inc.
06.2008 - 07.2011
- Managed the seamless processing of incoming paperwork, ensuring accurate documentation and efficient workflow.
- Coordinated incoming freight deliveries, optimizing scheduling to enhance operational efficiency.
- Conducted meticulous check-ins for inbound freight, maintaining inventory accuracy and quality control standards.
- Implemented a systematic approach to markdowns for resale items on a weekly basis, meticulously updating pricing to reflect market trends and maximize profitability.
Education
BA, Theatre Arts -
Linfield University
01.2008
Valley Catholic
01.2002
Skills
- Problem Solving
- Computer Hardware Troubleshooting
- Computer Networking
- Computer Maintenance
- Customer-focused Service
- Application support
- Incident Management
- Configuration Management
- Mobile Device Management
- Client Relationship Building
- Hardware upgrades
- Asset Management
- System Configuration
Timeline
IT Support Specialist
Klarquist Sparkman, LLP
12.2022 - Current
Board Member
PORTLAND BRIDGE SWIM
09.2022 - Current
IT Support Specialist
Sisters of Saint Mary of Oregon
05.2012 - 12.2022
Receiving Clerk
Lowe's Companies, Inc.
06.2008 - 07.2011
BA, Theatre Arts -
Linfield University
Valley Catholic
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