Ben Kelley

I currently work as an IT Service Desk Analyst I where my day to day activities include, but are not limited to, a helpdesk ticketing system, back-end network and appliance work, the setup of network devices such as firewalls, switches, and access points for job sites, as well as simple IT issues such as front-end user troubleshooting, setting up new devices, and swapping out old devices and equipment

• Primary Administrator for our badge and security camera systems company-wide

This includes oversight of all new projects, account creation and deletion, controlling access for users and other administrators, and reviewing events and security cameras as needed

• Administrator for the companies safety laptop computers

This includes imaging new computers with our safety application image and maintaining and fulfilling laptop requests and return forms as they are submitted or requested

As a Guest Services Associate I was responsible for providing excellent customer service to guests and patients in an attentive, friendly, and efficient manner. I was also responsible for driving, parking, and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure.