Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Ben Kopertowski

Newtown,Pennsylvania

Summary

Highly motivated and detail-oriented Operations Specialist with extensive experience in retail management, inventory control, staff scheduling, and revenue optimization. Proven ability to leverage advanced technical skills to resolve complex issues and ensure smooth operations across all aspects of the business. Demonstrated expertise in organizing successful events and programs to drive engagement and revenue. Strong commitment to professional development, actively pursuing industry certifications. Dedicated to excellence, consistently working 60-70 hours per week to achieve organizational goals while maintaining accurate inventory and financial records.

Overview

10
10
years of professional experience

Work History

Assistant Director of Golf Operations

Middletown Country Club
Langhorne, PA
05.2023 - Current
  • Technical Expertise: Leveraged advanced technical skills to troubleshoot and resolve complex issues, ensuring smooth operations and customer satisfaction.
  • Pro Shop Management: Responsible for buying and selling inventory in the pro shop, adhering to the annual budget, while maintaining a profitable and appealing product selection.
  • Inventory Management & Accounting: Ensured all purchases were accurately entered into inventory, conducting year-end inventory counts to guarantee everything was accounted for and aligned with the accounting books.
  • Staff Scheduling & Management: Scheduled and managed a team of over 30 Starter/Rangers and pro-shop staff, ensuring efficient operations and excellent customer service.
  • Course Maintenance Collaboration: Collaborated with the grounds crew to make informed decisions regarding golf course maintenance, enhancing course conditions and playability.
  • Instruction & Camps: Provided golf lessons and organized junior camps throughout the summer, fostering skill development and engagement in the sport.
  • Revenue Maximization: Developed and implemented new tournaments and leagues to maximize revenue, maintaining consistent income streams throughout the year.
  • Data Analysis & Strategic Planning: Analyzed monthly rounds and revenue data using Excel, leading year-end reviews and strategic planning sessions to set goals and improve performance for the upcoming year.
  • Professional Development: Actively pursuing PGA Professional certification, demonstrating commitment to career advancement and excellence in the golf industry.
  • Dedication & Work Ethic: Committed to the success of the club, consistently working 60-70 hours per week to ensure all operations run smoothly and goals are achieved.

Locker Room Operations

Lifetime Fitness Center
Phoenix, AZ
10.2022 - 02.2023
  • Greeted customers in a friendly and professional manner, providing excellent customer service.
  • Ensured proper maintenance of equipment such as weights, benches, mats.
  • Inspected and maintained cleanliness of facility, including locker rooms, showers and restrooms.
  • Performed daily cleaning duties such as sweeping, mopping and vacuuming floors.
  • Enforced rules pertaining to usage of the facility in order to prevent misuse or abuse.
  • Provided towels, lockers and other amenities for guests.
  • Replenished linens on shelves throughout the day according to established standards.
  • Communicated effectively with co-workers and supervisors to ensure smooth operation of the facility.

Help Desk Manager

Stanley's Auto Repair
Philadelphia, PA
01.2015 - 06.2019
  • Take phone calls.
  • Help with ordering parts for cars.
  • Keeping everything organized at all times.
  • Schedule appointments.

Freelancer

Myself
Doylestown, PA
01.2018 - 06.2018
  • Used pressure washing techniques to clean surfaces of dirt, mold, mildew, and other debris.
  • Ensured customers' satisfaction by providing excellent customer service throughout the entire moving process.
  • Transported furniture, appliances, boxes and other items from one location to another in a timely manner.

Ice Cream Server

Owowcow Creamery
Newtown, PA
06.2016 - 06.2018
  • Prepared orders for customers by scooping ice cream into dishes or cones.
  • Provided excellent customer service through friendly interactions with guests.
  • Greeted customers and provided menu information.
  • Ensured that all health regulations were followed during food preparation and storage processes.
  • Cleaned tables, chairs and dining areas after customer use.

Education

BBA -

Grand Canyon University
Phoenix, AZ
04-2023

High School Diploma -

Father Judge High School
Philadelphia, PA
06-2019

Skills

  • Team building
  • Teamwork and Collaboration
  • Policy Enforcement
  • Organizational Skills
  • Active Listening
  • Professionalism
  • Relationship Building
  • Goal Setting
  • Problem-Solving

Affiliations

  • Dedicated professional with a strong work ethic, consistently putting in 60-70 hours per week to excel in my career. Actively pursuing professional development through certifications and continuous learning. Passionate about real estate, currently exploring opportunities to invest in a condo for Airbnb rental, with plans to leverage this income towards home ownership. Balancing career ambitions with personal life, including spending quality time with family and planning for future milestones such as marriage. Committed to achieving long-term goals while maintaining a proactive approach to both personal and professional growth.

Accomplishments

  • Course Renovation & Improvement: Played a key role in revitalizing the course’s management practices, specifically contributing hands-on efforts to the renovation of bunkers, enhancing the overall quality and playability of the course.
  • Recognition & Awards: Instrumental in the course being nominated for "Best of Bucks" and achieving the title of "Best Place to Play" in June 2024, reflecting significant improvements and excellence in course management.
  • Operational Success: Successfully managed course operations despite previous challenges, demonstrating strong problem-solving skills and effective management strategies.

Timeline

Assistant Director of Golf Operations

Middletown Country Club
05.2023 - Current

Locker Room Operations

Lifetime Fitness Center
10.2022 - 02.2023

Freelancer

Myself
01.2018 - 06.2018

Ice Cream Server

Owowcow Creamery
06.2016 - 06.2018

Help Desk Manager

Stanley's Auto Repair
01.2015 - 06.2019

BBA -

Grand Canyon University

High School Diploma -

Father Judge High School
Ben Kopertowski