Summary
Overview
Work History
Education
Skills
Timeline
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Ben Lapp

Carlton,OR

Summary

Accomplished Director of Sales and Business Development at Ac'cent Signs, LLC, with a proven track record of driving market share growth and spearheading innovative product launches. Expert in planning and execution, I excel in building strong customer relationships, enhancing client retention, and leading high-performing teams. Leveraged entrepreneurial leadership and strategic marketing to significantly boost sales revenue, demonstrating exceptional vendor relations and customer service skills.

Overview

36
36
years of professional experience

Work History

Director of Sales and Business Development

Ac'cent Signs, LLC
10.1991 - Current
  • Conducted market research to identify emerging trends and opportunities for growth within the industry.
  • Increased sales revenue by developing and implementing strategic sales plans and forecasts.
  • Devised pricing strategies that balanced competitiveness with profitability, resulting in enhanced market positioning.
  • Reported on leads, sales opportunities, progress and activity, informing weekly forecasts and monthly pipeline development.
  • Made capital investment recommendations and helped in decision making of new equipment.
  • Cultivated long-term relationships with key accounts, ensuring high client satisfaction and repeat business.
  • Expanded market share with the introduction of innovative product offerings and targeted marketing campaigns.
  • Established new business partnerships by identifying potential clients and presenting tailored solutions.
  • Established pricing strategies to maintain competitive pricing and maximize profits.

Small Business Owner

Tactron, Inc.
01.1999 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Created a national re-seller network with multi-level distributor contracts based on sales achievements.
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.

Wheeled Vehicle Operator

United States Army
09.1988 - 09.1995
  • Consistently exceeded expectations for professionalism during routine evaluations from superiors.
  • Developed strong communication skills through daily interactions with superiors and fellow soldiers.
  • Learned discipline and motivation while serving on multiple deployments including seven months in the first Gulf War.

Education

Bachelor of Science - Human Resources Management, Business Management

Portland State University
Portland, OR

Skills

  • Small business operations
  • Planning and execution
  • Vendor relations
  • Business marketing
  • Employee performance management
  • Employee development
  • Human resources management
  • Team building
  • Entrepreneurial leadership
  • Customer service
  • Customer retention

Timeline

Small Business Owner

Tactron, Inc.
01.1999 - Current

Director of Sales and Business Development

Ac'cent Signs, LLC
10.1991 - Current

Wheeled Vehicle Operator

United States Army
09.1988 - 09.1995

Bachelor of Science - Human Resources Management, Business Management

Portland State University

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Ben Lapp