Ben Lemaire
Battle Creek
Summary
Experienced and results-driven professional with a strong background in management, sales, and customer service. Seeking a challenging role to leverage my expertise in training, leadership, and operational efficiency. Committed to achieving excellence, driving growth through strategic initiatives and effective team management.
Confident training leader with demonstrated planning, organizational, and leadership abilities focused on Procedures. Highly effective at educating people at all different skill levels.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Southern Regional Corporate Traveling Training Manager
Performance Plus Quick Lube
01.2024 - Current
- Oversee training and development programs for regional teams to ensure adherence to company standards and operational excellence.
- Implement and monitor performance metrics to enhance efficiency and productivity across locations.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed custom trackers and spreadsheets from the ground up to efficiently compile and analyze data..
Manager
Performance Plus Quick Lube
05.2023 - 01.2024
- Oversaw the complete employee lifecycle, including recruitment, onboarding, training, performance evaluation, and development.
- Consistently met or surpassed cost of goods and ticket average goals, exceeding quarterly targets set 10% above the company benchmark.
- Met shop budget and labor cost goals while providing environmental compliance training.
- Elevated a low-performing store from 8th/9th place to a first-place tie across all key performance metrics within six months.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Mortgage Loan Originator
Rocket Mortgage
04.2021 - 04.2023
- Consistently closed an average of 12 loans per month, earning recognition as a mortgage expert and generating a high volume of client referrals through trust and expertise..
- Streamlined the mortgage process to improve client understanding, resulting in increased satisfaction and confidence throughout the transaction.
- Mentored team members in strategic sales techniques and customer engagement best practices, fostering skill development and improved performance.
- Explained different types of loans pertaining to client situations.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
Manager
Performance Plus Quick Lube
07.2017 - 04.2021
- Managed recruitment, training, and employee performance, achieving significant improvements in shop ranking from 8th to 4th in the district within one year.
- Exceeded ticket average goals and consistently met cost of goods and labor budgets.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Lakeview High School
Michigan04-2014
Skills
- Highly Detail-Oriented with Strong Organizational Skills
- Exceptional Customer Service and Client Relations
- Clear, Professional Communication Abilities
- Reliable, Punctual, and Deadline-Focused
- Results-Driven with a Strong Performance Mindset
- Inventory Control and Materials Management
- Shop Operations and Workflow Optimization
- Employee Development and Leadership Training
- Advanced Sales Techniques and Objection Handling
- Leadership training
- Sales leadership development
- Process evaluation and enhancement
- Strategic thinker
Accomplishments
- Developed Three advanced training courses,
- Trained more than30+ full time associates and 30+ flex-time associates.
- Successfully restructured and implemented in-house and external signature training series.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Awards
- AOCA Technician Certification
- AOCA Management Certification
- ITW Certification
- True Brand Certification
- Achieved sales goals and promotions
- 11 State Mortgage Licenses
- 1 Federal Mortgage License
Certification
- Certified AOCA Management- Performance Plus, November 2020
Timeline
Southern Regional Corporate Traveling Training Manager
Performance Plus Quick Lube
01.2024 - Current
Manager
Performance Plus Quick Lube
05.2023 - 01.2024
Mortgage Loan Originator
Rocket Mortgage
04.2021 - 04.2023
Manager
Performance Plus Quick Lube
07.2017 - 04.2021
High School Diploma -
Lakeview High School
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