Ben Leslie
Coon Rapids,MN
Summary
Dynamic professional with a proven track record at Imperial Dade, excelling in relationship building and sales expertise. Recognized for enhancing client satisfaction through effective communication and strategic account management. Adept at training teams and implementing process improvements, driving operational efficiency and fostering a collaborative work environment.
Overview
2026
2026
years of professional experience
Work History
Team Lead
TopGolf
08.2025 - Current
- Led team in daily operational activities, ensuring efficient workflow and high-quality service delivery.
- Trained new staff on systems and procedures, enhancing team performance and service standards.
- Implemented process improvements that streamlined operations and increased customer satisfaction.
- Monitored team performance metrics, providing feedback to optimize individual contributions and overall efficiency.
- Coordinated with management to identify areas for operational enhancements, driving strategic initiatives within the team.
- Fostered a positive work environment through effective communication and conflict resolution among team members.
Bayhost
TopGolf
04.2025 - Current
- Provided exceptional guest service by greeting and seating patrons efficiently.
- Assisted with daily operations, maintaining cleanliness and organization of the venue.
- Collaborated with team members to ensure smooth flow of guests during peak hours.
- Monitored inventory levels and reported restocking needs to management promptly.
- Resolved guest inquiries and concerns, enhancing overall customer satisfaction experience.
- Implemented process improvements that streamlined guest seating and reduced wait times.
- Answered guest questions with responses about menu, promotions and specials.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Retrieved and delivered food and beverage orders.
- Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
Service Support Specialist
TopGolf
01.2025 - 04.2025
- Maintained cleanliness and organization of caddy area, ensuring optimal efficiency.
- In charge of stocking, prepping, opening and closing of caddy stations.
- Preparing drinks and running drinks to players on the teeline.
- Bussing tables and cleaning and refreshing bus carts
Corporate Account Manager
Imperial Dade
1999 - 2023
- Developed and maintained strong relationships with corporate clients, enhancing customer satisfaction and retention.
- Executed strategic account plans to meet client needs and drive revenue growth.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Analyzed market trends to identify opportunities for account expansion and increased sales.
- Led contract negotiations, securing favorable terms that benefited both the company and clients.
- Conducted regular performance reviews with clients to assess service effectiveness and areas for improvement.
- Mentored junior team members, fostering professional development and improving team performance.
- Conducted regular account reviews, ensuring alignment with client objectives and addressing any challenges proactively.
- Expanded market share by identifying new business opportunities and engaging in strategic negotiations with potential clients.
- Ensured accurate forecasting by maintaining up-to-date records of sales activities and client interactions in CRM systems.
Inside Sales Representative
Imperial Dade
1999 - 2023
- Cultivated relationships with clients to identify needs and provide tailored solutions.
- Executed daily sales activities, managing customer inquiries and order processing efficiently.
- Assisted in developing sales strategies that enhanced product visibility and market penetration.
- Collaborated with cross-functional teams to streamline communication and improve sales processes.
- Generated detailed reports on sales performance, ensuring accuracy for management review.
- Participated in regular training sessions to enhance product knowledge and sales skills continuously.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Customer Service Representative
Imperial Dade
1999 - 2023
- Assisted customers with inquiries, providing accurate product information and support.
- Processed customer orders efficiently using internal software systems.
- Collaborated with team members to resolve issues and enhance service delivery.
- Maintained knowledge of products and services to address customer needs effectively.
- Trained new staff on company policies and customer service best practices.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Will Call
Imperial Dade
1999 - 2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Shipping and Receiving
Imperial Dade
1999 - 2023
- Documented shipping and receiving records to confirm receipt of orders.
- Coordinated with shipping and receiving departments to ensure seamless flow of goods and materials.
- Coordinated seamlessly with other departments such as shipping and receiving, ensuring smooth operations throughout the entire production process.
- Ensured timely order fulfillment by coordinating closely with shipping and receiving teams.
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
Education
High School Diploma -
Blaine High School
Blaine, MNSkills
- Relationship building
- Sales team training
- Staff management
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales presentations
- Client relationship management
- Microsoft Excel
- Complaint resolution
- Payment processing
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Table setting
- Memory retention
- Upselling techniques
- Customer focus
- Workload management
- Industry expertise
- Staff development
- Performance coaching
Timeline
Team Lead
TopGolf
08.2025 - Current
Bayhost
TopGolf
04.2025 - Current
Service Support Specialist
TopGolf
01.2025 - 04.2025
Corporate Account Manager
Imperial Dade
1999 - 2023
Inside Sales Representative
Imperial Dade
1999 - 2023
Customer Service Representative
Imperial Dade
1999 - 2023
Will Call
Imperial Dade
1999 - 2023
Shipping and Receiving
Imperial Dade
1999 - 2023
High School Diploma -
Blaine High School