Ben Luer
Arden Hills,MN
Summary
Experienced professional specializing in person-centered planning and collaborative care strategies, with a proven track record in vocational support and program management to drive improved patient outcomes and operational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Positive Support Professional
Affinity Residential Care
07.2024 - 10.2025
- Developed and implemented over 50 person-centered Positive Support Plans, enhancing self-advocacy and decision-making for clients.
- Maintains detailed service records that track client progress and incidents, supporting compliance with state and federal regulations while improving service delivery and outcomes.
- Collaborates with case managers and therapists to enhance patient care, resulting in streamlined communication and improved outcomes for clients.
Vocational Specialist
Radias Health
08.2023 - 07.2024
- Streamlined the preparation and management of comprehensive case files, ensuring accurate personal and eligibility information, detailed service records, and insightful narratives that significantly enhanced client tracking and outcome assessments.
- Facilitated in-depth discussions with clients to uncover their goals, strengths, and challenges, resulting in the creation of personalized support plans aligned with their unique aptitudes, education levels, physical abilities, and career aspirations, which led to improved client satisfaction and goal attainment.
- Evaluated and documented barriers affecting employment and independence, identifying issues such as inaccessible workplaces and transportation challenges, which informed targeted interventions to enhance accessibility and job placement efforts.
- Propelled client success towards goals by crafting tailored documentation and treatment plans, resulting in a 25% increase in goal achievement.
Program Manager
Aging Disability Resource Center
10.2023 - 07.2023
- Streamlined daily office operations by optimizing team schedules and facilitating cross-departmental collaboration, resulting in a more efficient workflow and faster project turnaround.
- Hired, trained, and on-boarded new employees, fostering a supportive and productive work environment.
- Guided innovative administrative procedures that boosted organizational efficiency, aligning closely with the board of directors' strategic goals.
- Led a diverse team of professionals and volunteers to align our efforts with organizational goals, resulting in an increase in project efficiency through targeted strategies and improved collaboration.
- Played a key role in shaping organizational policies on participant eligibility and program requirements, directly influencing improved program success rates.
- Streamlined the preparation and maintenance of essential documentation-including budgets, personnel records, training manuals, and operational reports-enhancing team efficiency and supporting informed decision-making.
Program Manager/Activities Director
03.2021 - 01.2023
- Assessed clients' cognitive, physical and emotional needs to determine appropriate interventions and developed/implemented individualized behavioral management and care plans.
- Maintained detailed records of client progress and services provided, to prepare and review annual reports to evaluate program effectiveness and compliance.
- Led daily office operations and nursing staff, implementing strategies that improved patient satisfaction and fostered seamless communication through regular team meetings.
IL Specialist/Resource Counselor
03.2007 - 01.2020
- Efficiently organized and updated financial records on a monthly basis, ensuring data accuracy and compliance for effective team decision-making.
- Led engaging activities to empower individuals to develop vital work and life-management skills tailored to their unique mental and physical capabilities, resulting in enhanced productivity and personal growth.
- Championed the rights of people with disabilities by leading community outreach initiatives and collaborating with local organizations, to increase awareness.
Education
Masters - Rehabilitation Counseling, Recreational Therapeutic Management
UW-Stout
Menomonie, WI01.2015
Bachelors - Vocational Rehabilitation
UW-Stout
Menomonie, WI01.2006
Skills
- Conflict Resolution
- Flexible and adaptable
- Critical thinking
- Problem Solving
- Leadership
- Communication Skills
- Teamwork and collaboration
Certification
- CPR
- CRC
Timeline
Positive Support Professional
Affinity Residential Care
07.2024 - 10.2025
Program Manager
Aging Disability Resource Center
10.2023 - 07.2023
Vocational Specialist
Radias Health
08.2023 - 07.2024
Program Manager/Activities Director
03.2021 - 01.2023
IL Specialist/Resource Counselor
03.2007 - 01.2020
Bachelors - Vocational Rehabilitation
UW-Stout
Masters - Rehabilitation Counseling, Recreational Therapeutic Management
UW-Stout
Activities
- Outdoors
- Hiking
- Family
- Travel