Ben MacVean
Spokane Valley,WA
Summary
Skilled quality management business professional with experience in the plasma industry and a passion for helping people and improving processes.
Overview
7
7
years of professional experience
Work History
Management Trainee Quality
CSL Plasma
04.2023 - Current
- Gained knowledge of CSL Plasma policies, protocols and processes, especially in relation to quality management and regulatory compliance involving FDA, GHA, OSHA, HSE, and state policies.
- Established open and professional relationships with team members to facilitate communication and improve center cohesion.
- Onboarded new employees and provided training and development resources.
- Counseled employees on errors and managed deviations to prevent reoccurrences.
- Graduated from the CSL Plasma MTQ program including the Frontier Leadership, Pinnacle, and Expedition programs.
Seventh Grade Social Studies Teacher
Aurora Science and Tech Middle School
04.2022 - 10.2022
- Participated in an intensive summer training program to develop abilities needed to lead a rigorous, supportive, and inclusive classroom at Title I schools.
- Operated as a lead teacher implementing classroom management techniques including instructional design, trauma-informed practice, and social-emotional learning.
- Planned and implemented Social Studies lessons to meet Common Core Curriculum Standards and account for differing language and learning abilities across 150+ students.
Travel and Lifestyle Concierge
Qualfon Data Services
06.2019 - 11.2020
- Supplied travel and lifestyle planning for 200+ premium cardholders each month.
- Increased customer satisfaction by quickly and effectively remedying issues through active listening, conflict resolution and dynamic communication skills.
- Worked closely with premium cardholders, establishing credibility and maintaining privacy.
Office Administrator
Front Range Community College
09.2018 - 05.2019
- Managed daily office activities including coordinating schedule, data entry, routing calls, delivering messages to staff, and greeting visitors.
- Helped monitor student satisfaction to improve services for 1,000+ student visits per month and voluntarily tutored students with disabilities as needed.
Front Desk Associate
Best Western Kiva Inn
12.2017 - 06.2018
- Managed daily routines, filed nightly audits, performed security checks, greeted guests, and offered breakfast service for 50+ daily guests.
- Booked reservations and collected room deposits, fees, and payments while preventing fraud through careful verification.
Sales Representative
Foothills Painting
05.2017 - 09.2017
- Managed fluid work schedule and oversaw marketers to secure leads and hit monthly sales targets while taking on new clients with individual sales as high as $20,000+.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Sales Representative
T-Mobile
06.2016 - 05.2017
- Maintained high sales rates while adapting to changing commission structures and meeting varying customer needs.
- Assisted with closing and opening store, assembling promotional materials, and arranging merchandise while exceeding sales goals and earning the lead salesperson award.
Education
Bachelor of Science - Business Administration
Colorado State University
Fort Collins, CO05.2022
Bachelor of Arts - History
Colorado State University
Fort Collins, CO05.2022
Associate of Arts -
Front Range Community College
Fort Collins, CO05.2019
Skills
- Quality Management
- Research and Data Gathering
- People Management
- Creativity, Innovation, and Value Creation
- Microsoft Office Suite
- Donor Orientation
Community
Youth Mentor (2021 - Present)
- Mentor an at-risk youth by providing emotional support and assisting with family needs.
Timeline
Management Trainee Quality
CSL Plasma
04.2023 - Current
Seventh Grade Social Studies Teacher
Aurora Science and Tech Middle School
04.2022 - 10.2022
Travel and Lifestyle Concierge
Qualfon Data Services
06.2019 - 11.2020
Office Administrator
Front Range Community College
09.2018 - 05.2019
Front Desk Associate
Best Western Kiva Inn
12.2017 - 06.2018
Sales Representative
Foothills Painting
05.2017 - 09.2017
Sales Representative
T-Mobile
06.2016 - 05.2017
Bachelor of Science - Business Administration
Colorado State University
Bachelor of Arts - History
Colorado State University
Associate of Arts -
Front Range Community College
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