Ben MacVean
Quality Manager
Salt Lake City,UT
Summary
Quality management professional with experience in the highly regulated biotechnology sector, dedicated to enhancing processes that drive value and positively impact people. Proven track record of implementing effective quality assurance strategies and fostering a culture of continuous improvement.
Overview
9
9
years of professional experience
Education
Bachelor of Science - Business Administration
Colorado State University
Fort Collins, CO05.2022
Bachelor of Arts - History
Colorado State University
Fort Collins, CO05.2022
Associate of Arts -
Front Range Community College
Fort Collins, CO05.2019
Work History
Quality Manager
CSL Plasma
03.2024 - Current
- Lead a team of quality professionals to achieve quality assurance initiatives that enhance product reliability, donor safety, and compliance with industry standards.
- Oversee quality control for approximately 5,000 donations a month and manage employee onboarding for center.
- Implement quality control procedures to increase operational efficiency and reduce product loss.
- Conduct root cause analysis to identify process inefficiencies and implement corrective actions to protect product prior to shipment to logistics center.
- Collaborate with cross-functional teams to integrate quality management systems into production workflows.
- Provide remote coverage and in-person support for other plasma industry leaders.
Quality Management Trainee
CSL Plasma
04.2023 - 03.2024
- Gained knowledge of FDA, GHA, OSHA, and CLIA standards for blood plasma production.
- Established open and professional relationships with team members to facilitate communication and improve center cohesion.
- Onboarded new employees and provided training and development resources.
- Managed oversight of employee errors and implemented corrective actions in response to process deviations to prevent recurrences.
- Graduated from the CSL Plasma MTQ program.
Seventh Grade Social Studies Teacher
Aurora Science and Tech Middle School
04.2022 - 10.2022
- Participated in an intensive summer training program to develop abilities needed to lead a rigorous, supportive, and inclusive classroom at Title I schools.
- Operated as a lead teacher implementing classroom management techniques including instructional design, trauma-informed practice, and social-emotional learning.
- Planned and implemented Social Studies lessons to meet Common Core Curriculum Standards and account for differing language and learning abilities across 150+ students.
Travel and Lifestyle Concierge
Qualfon Data Services
06.2019 - 11.2020
- Supplied travel and lifestyle planning for 200+ premium cardholders each month.
- Increased customer satisfaction by quickly and effectively remedying issues through active listening, conflict resolution and dynamic communication skills.
- Worked closely with premium cardholders, establishing credibility and maintaining privacy.
Office Administrator
Front Range Community College
09.2018 - 05.2019
- Managed daily office activities including coordinating employee schedules, directing student resources, data entry, and front desk oversight.
- Helped monitor student satisfaction to improve services for 1,000+ student visits per month and volunteered as a tutor for students with disabilities.
Front Desk Associate
Best Western Kiva Inn
12.2017 - 06.2018
- Managed daily routines, filed nightly audits, performed security checks, greeted guests, and offered breakfast service for 50+ daily guests.
- Booked reservations and collected room deposits, fees, and payments while preventing fraud through careful verification.
Sales Representative
Foothills Painting
05.2017 - 09.2017
- Managed fluid work schedule and oversaw marketers to secure leads and hit monthly sales targets while taking on new clients with individual sales as high as $20,000+.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Sales Representative
T-Mobile
06.2016 - 05.2017
- Maintained high sales rates while adapting to changing commission structures and meeting varying customer needs.
- Assisted with closing and opening store, assembling promotional materials, and arranging merchandise while exceeding sales goals and earning the lead salesperson award.
Skills
- Quality Management
- Research and Data Gathering
- People Management
- Creativity, Innovation, and Value Creation
- Microsoft Office Suite
- Customer Service
Timeline
Quality Manager
CSL Plasma
03.2024 - Current
Quality Management Trainee
CSL Plasma
04.2023 - 03.2024
Seventh Grade Social Studies Teacher
Aurora Science and Tech Middle School
04.2022 - 10.2022
Travel and Lifestyle Concierge
Qualfon Data Services
06.2019 - 11.2020
Office Administrator
Front Range Community College
09.2018 - 05.2019
Front Desk Associate
Best Western Kiva Inn
12.2017 - 06.2018
Sales Representative
Foothills Painting
05.2017 - 09.2017
Sales Representative
T-Mobile
06.2016 - 05.2017
Bachelor of Science - Business Administration
Colorado State University
Bachelor of Arts - History
Colorado State University
Associate of Arts -
Front Range Community College
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