Ben Mathews
Johnstown
Summary
A motivated and productive IT Professional with 8 years of experience. Skilled in building and managing customer relationships and project management, providing guidance for decisions being made for customers' technology.
Overview
6
6
years of professional experience
Work History
IT Manager
Singleton Construction
05.2023 - Current
- Oversees IT infrastructure and operations, ranging from mobile device management to existing + new build office network configuration and maintenance
- Onboards all field and office based employees
- Leads technology auditing, selection, and rollout for improved business efficiency and security
- Guided organizational technology strategy and roadmap
- Conducted standard IT operations: software/hardware troubleshooting, account management, daily tasks for spam/malware email detection
IT Consultant
Velocity IT Solutions
10.2018 - 05.2023
- Company Overview: IT consulting company specializing in providing technology support and services for small-medium sized businesses with excellent customer service
- Actively the primary contact for 60-75% of business's client portfolio
- Manages projects ranging from new client onboarding to large-scale multi-location technology upgrade
- Maintains 70-80% billable average with the company
- Annually/Bi-annually reviewing accounts for opportunities for better support plan options
- Proactive in seeking out project opportunities and improving efficiencies with clients
- Built new processes for more efficient employee onboarding for multiple clients
- IT consulting company specializing in providing technology support and services for small-medium sized businesses with excellent customer service
Education
Associate's in Business - IT Specialist
Central Ohio Technical College
Newark, OH05-2018
Skills
Excellent Customer Service
Account Management
Relationship Building
Project Management
Network Troubleshooting
Full Network Buildouts
Windows PC/Server Administration
Microsoft 365 Support/Administration
PC Hardware
Timeline
IT Manager
Singleton Construction
05.2023 - Current
IT Consultant
Velocity IT Solutions
10.2018 - 05.2023
Associate's in Business - IT Specialist
Central Ohio Technical College
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