BEN MAXFIELD

• Taught English to adult students from a wide variety of ethnic and cultural backgrounds
• Prepared daily lesson plans with the goal of improving the student's grammar and writing skills
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Developed strong relationships with students and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.

• Met with various clients each seeking assistance with the immigration process and assisted the nonprofit's attorneys to gather evidence and create cases
• Required familiarity with many different types of government forms, such as the I-485 and I-589
• Attention to detail was critical in this position as every case concerned highly sensitive legal matters.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.