Ben M Middlemas
Las Vegas,United States
Summary
Experienced with providing personalized product recommendations and fostering customer relationships. Utilizes exceptional communication skills to educate clients on product benefits and usage. Knowledge of industry trends and regulatory compliance, ensuring safe and informed consumer experience.
Overview
5
5
years of professional experience
Work History
Budtender
Ayr Wellness
10.2024 - 12.2025
- Educated customers on product selection and usage, enhancing overall customer experience.
- Assisted in inventory management, ensuring stock levels met customer demand efficiently.
- Implemented best practices for maintaining compliance with state regulations in cannabis retail operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to build loyalty.
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
- Used in-store system to locate inventory and place special orders for customers.
Budtender
Deep Roots Harvest
04.2022 - 08.2024
- Successfully handled multiple daily deliveries with accuracy and efficiency, ensuring timely arrival of goods to customers.
- Developed strong relationships with clients through exceptional communication skills, leading to increased customer satisfaction and repeat business.
- Managed inventory and maintained delivery vehicle in top condition, ensuring safe and secure transportation of goods to various locations.
- Utilized store promotions and resources to proactively generate sales and foster customer relationships.
- Conducted meticulous inventory counts to guarantee full stock accountability.
- Delivered personalized customer service, displaying astute understanding of individual needs, wants, and preferences.
- Efficiently received, collected, and distributed goods to fulfill customer orders.
Sales lead
Vans
04.2021 - 05.2024
- Achieved maximum sales results by effectively promoting relevant products to customers.
- Analyzed operational records and reports to forecast sales and assess profitability.
- Assumed responsibility for accepting stock deliveries and maintaining inventory accuracy.
- Assumed responsibility for opening and closing store operations, ensuring seamless execution of daily activities.
- Collaborated closely with management team to optimize task execution and maintain high levels of accuracy.
- Completed comprehensive loss prevention training, ensuring adherence to safety protocols and minimizing losses.
- Conducted meticulous inventory counts to guarantee full stock accountability.
- Delivered personalized customer service, displaying astute understanding of individual needs, wants, and preferences.
- Efficiently received, collected, and distributed goods to fulfill customer orders.
- Enrolled customers in marketing lists and proactively communicated upcoming promotions and events.
- Expertly identified and thwarted security risks and thefts through proactive vigilance and efficient handling.
- Played a pivotal role in training new employees, ensuring their seamless integration into the team.
- Proficiently completed end-of-day reports and banking transactions.
Server assistant
Nacho Daddy
10.2021 - 03.2022
- Delivered consistently prompt, friendly, and attentive service, fostering a positive and memorable dining experience for patrons.
- Efficiently replenished service areas with necessary supplies, attentively monitored customer needs, and promptly resolved any arising concerns.
- Prepared and cooked meals according to customer preferences and dietary restrictions, ensuring high levels of customer satisfaction and repeat business.
- Collaborated with fellow back kitchen crew members to efficiently handle high volume food orders during peak hours, resulting in a significant reduction in customer wait times.
- Implemented rigorous sanitation and hygiene practices, including regular deep cleaning of food preparation areas, leading to a commendation from the health department for maintaining a spotless kitchen environment.
Education
High School - undefined
Borah High School
Boise, US01.2013
Skills
- Customer Service
- Strong communication skills
- Customer relationships
- Leadership
- Team building
- Conflict resolution
- Supporting medical patients
- Product merchandising
- Customer education
- Product knowledge expertise
- Loss prevention
- POS system operation
- Cash handling experience
- Loyalty promotion
Timeline
Budtender
Ayr Wellness
10.2024 - 12.2025
Budtender
Deep Roots Harvest
04.2022 - 08.2024
Server assistant
Nacho Daddy
10.2021 - 03.2022
Sales lead
Vans
04.2021 - 05.2024
High School - undefined
Borah High School