Ben Mugabo
Phoenix,AZ
Summary
Caring and compassionate Behavioral Health Technician experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Bliss And Wellness
02.2023 - 03.2024
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Prepared and submitted daily reports to management.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Analyst
Northern Trust
07.2019 - 07.2022
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
- Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
- Provided comprehensive support to senior associates, facilitating effective client relationship management.
- Managed a portfolio of clients, ensuring timely delivery of services and maintaining strong professional relationships.
- Actively participated in team meetings and initiatives focused on continuous improvement across various areas of the business.
- Communicated with clients regarding account services, statements, and balances.
Education
Bachelor of Arts - Finance
North Central College
Naperville, IL05.2015
Skills
- Conflict de-escalation
- Documentation skills
- De-escalation Strategies
- Mental Health Support
- Crisis handling
- Patient Observation
- Substance abuse experience
- Incident Reporting
Certification
Adult First Aid/CPR/AED
Timeline
Behavioral Health Technician
Bliss And Wellness
02.2023 - 03.2024
Analyst
Northern Trust
07.2019 - 07.2022
Bachelor of Arts - Finance
North Central College
Adult First Aid/CPR/AED
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