Summary
Overview
Work History
Education
Skills
Timeline
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Ben Myles-MIlls

Provo,UT

Summary

Ambitious and motivated leader looking for a position where I can use my customer service and sales experience to provide a top-notch asset to any business in need of an easy-going, hard-worker that is a friendly, communicative leader and team player. I take pride in being an individual that is computer literate, adaptable who can multitask, all while being organized and dependable. I am candidate that is successful at managing multiple priorities with a positive attitude. With a track record that proves I can work in an intense and fast-paced environment with a willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Project Manager/Sales Liaison/Customer Experience Representative

Lumio
03.2021 - Current
  • Handled all backend Project Management
  • Ensured Projects were met within all SLA timelines
  • Provided immediate rep support and addressed any and all issues that they had with an account. Any issues with Designs and Permitting to getting the correct documentation signed and submitted for Financier approval to get the systems Commissioned
  • Daily workflow of going through reports and ensuring that the data for 500+ accounts was accurate
  • Communicated with customers about updates on their projects and addressed any questions or concerns that they had with the Solar process
  • Overview on every milestone for each individual portion of the Solar process
  • Handled any after hours emergency calls with sales reps and their managers
  • Gained a knowledge in all fields of solar in order to excel as a Project Manager
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Solar Sales Consultant

Lumio
02.2022 - 08.2022
  • Door to Door knocking 5-8 hours a day
  • Pitched to customers about the value of saving energy, time and money all while helping the environment
  • Helped contract Roof Jobs
  • Helped contract A/C unit installations
  • Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
  • Created sales and marketing tools, growing clientele and generating quality sales leads.
  • Proposed commercial sustainability practices and solar lighting installations, reducing energy costs and environmental impact over 40%.
  • Mentored new sales team to surpass goals in alignment with brand standards.
  • Developed strategic and tactical sales plans to structure new statewide initiatives

Contracting Assistant

Boxer Repair Services
11.2020 - 03.2021
  • Help lay hardwood floors, install cupboards, basement remodels
  • general maintenance including fixing and demoing projects, cleaning up worksite and assisting contractor with other duties as assigned
  • Trenched basements and prepared and installed water pumps
  • Renovated apartments, barns, schools and large sheds and storage facilities
  • Oversaw the installation of Windows, Cement and laminate flooring and the removal of tile flooring in a $100k remodel.

Moving/Cancellation Retention

VIVINT
08.2019 - 09.2019
  • Answered phone calls and helped customers with concerns about security equipment, general customer service duties
  • Made an effort to save customers from cancelling due to the fact that they were moving
  • Handled complaints about D2D reps that misinterpreted the product

Woodworker

Moosie Wood Works
06.2020 - 09.2020
  • Build wooden boxes, clean warehouse, general labor duties as assigned riverside solutions data processor
  • Nailed, Cut and glued bird houses, boxes and picture frames
  • Measured and cut wood to keep inventory


Data Processor

Riverside Solutions
01.2020 - 06.2020
  • Reviewed pharmacy workman’s comp claims and insurance for accuracy
  • Uploaded claims in files and sent them to each insurance agency
  • Reviewed cases for potentially fraudulent claims
  • Emailed Employers letting them know a claim has been made against them

Cashier/Customer Service Associate

RC Willey
04.2019 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

CUSTOMER SERVICE REPRESENTATIVE

Seven Peaks Water Park
04.2017 - 09.2017
  • Answered phone calls and helped customers at the front desk for a water park, general customer service duties, renewed season passes, answered general questions and concerns
  • Contractor’s helper
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Greeter/Covid Screener

Intermountain Healthcare
01.2021 - 03.2021
  • Screener: greets and screens visitors for COVID at different Intermountain Instacares in Utah County
  • Gave accurate and precise directions to new patients entering the hospital

Contractor's Assistant

Boxer Repair Services
12.2015 - 01.2016
  • Helped lay a hardwood floor, installed cupboards, general help including cleaning up worksite and doing small tasks for the contractor

Education

High School Diploma -

Provo High School
Provo, UT
05.2019

Psychology

University of Utah
Salt Lake City, UT
09.2026

Skills

  • Data Analysis
  • Contract Management
  • Document Management
  • Technical Support
  • Project Tracking
  • Schedule Management
  • Strategic Planning
  • Work Flow Planning
  • Project Management
  • Project Planning
  • Forecasting
  • Performance Evaluations
  • Logistics Management
  • Project Scope
  • Customer Relations Specialist
  • Advanced Problem Solving
  • Project Regulations
  • Data Review
  • Client Relations
  • Project Scope Analysis
  • Sales Closing
  • Project Specifications
  • Sales Support
  • Business Development
  • Sales Cycle Management
  • Price Quotes
  • Customer Relations
  • Lead Development
  • Product Demonstrations
  • Marketing Expertise
  • Networking Skills
  • Quality Control
  • Cold Calling Experience
  • Lead Generation
  • Appointment Scheduling
  • Proposal Development
  • Customer Consultations
  • Product Knowledge
  • Data Collection
  • Call Management
  • Report Generation
  • Consultative Sales

Timeline

Solar Sales Consultant

Lumio
02.2022 - 08.2022

Project Manager/Sales Liaison/Customer Experience Representative

Lumio
03.2021 - Current

Greeter/Covid Screener

Intermountain Healthcare
01.2021 - 03.2021

Contracting Assistant

Boxer Repair Services
11.2020 - 03.2021

Woodworker

Moosie Wood Works
06.2020 - 09.2020

Data Processor

Riverside Solutions
01.2020 - 06.2020

Moving/Cancellation Retention

VIVINT
08.2019 - 09.2019

Cashier/Customer Service Associate

RC Willey
04.2019 - 08.2019

CUSTOMER SERVICE REPRESENTATIVE

Seven Peaks Water Park
04.2017 - 09.2017

Contractor's Assistant

Boxer Repair Services
12.2015 - 01.2016

High School Diploma -

Provo High School

Psychology

University of Utah

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Ben Myles-MIlls