Benjamin Newman
Canton,GA
Summary
Dynamic and results-driven professional with experience at Autozone, Discount Tire, and Firestone excelling in customer engagement and service area proficiency. Proficient tool operation and known for strong work ethic, communication skills, vehicle service quality, and quick learning. Proven ability to build relationships and enhance store performance through teamwork and effective problem-solving. Committed to addressing customer needs and maintaining a professional demeanor in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Class C Technician
Firestone Auto Care
Marietta, GA
09.2025 - Current
- Performed routine vehicle inspections and diagnostics to ensure safety and compliance standards.
- Executed tire installations and rotations efficiently, enhancing customer service experience.
- Assisted in maintaining inventory levels of automotive parts and supplies for operational efficiency.
- Diagnosed mechanical issues and provided effective solutions to improve vehicle performance.
- Implemented best practices for maintenance procedures, contributing to overall service quality improvements.
- Managed time effectively while multitasking between various projects, minimizing project lead times without sacrificing quality.
- Collaborated with team members on complex projects, resulting in high-quality workmanship and timely completions.
- Demonstrated adaptability by effectively handling a diverse range of makes and models, providing clients with comprehensive repair solutions tailored to their specific vehicles.
Apprentice Technician
Discount Tire
Woodstock, GA
06.2024 - 10.2025
- Conducted tire installations and rotations efficiently, ensuring safety standards and quality control.
- Trained new apprentices on equipment usage and safety protocols, enhancing team performance.
- Collaborated with service team to streamline workflow, reducing turnaround times for customer service.
- Implemented best practices in tire maintenance services, improving overall service delivery efficiency.
- Enhanced customer satisfaction by delivering timely and knowledgeable service during tire consultations.
- Developed a reputation for reliability among colleagues due to punctuality, strong attendance record, and consistent completion of assigned tasks.
- Enhanced communication between technicians and clients by providing regular updates on repair progress and expected completion times.
- Completed comprehensive training on various tools and equipment, increasing proficiency in technical skills.
- Demonstrated commitment to ongoing professional development by attending industry workshops, conferences, and training sessions.
Sales Associate
Autozone
Canton, GA
08.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
GED -
Chatahoochee Technical College
Roswell, GA08-2025
Skills
- Power tool operation
- Hand tool proficiency
- Computer skills
- Verbal communication
- Technical problem solving
- Preventative maintenance
- Workplace safety
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Task prioritization
- Equipment operation
- Self motivation
- Goal setting
- Professionalism
- Time management abilities
- Continuous improvement
- Adaptability
- Professional demeanor
Timeline
Class C Technician
Firestone Auto Care
09.2025 - Current
Apprentice Technician
Discount Tire
06.2024 - 10.2025
Sales Associate
Autozone
08.2023 - 04.2024
GED -
Chatahoochee Technical College