Ben Nguyen

• Manage cash collection, machine refills, and vending inventory to maintain smooth daily operations.

• Ensure attendants have adequate supplies and change for customers.

• Handle minor repairs and customer issues to keep the store running efficiently.

• Managed all daily operations for one studio location, including opening/closing duties, scheduling, and sales.

• Conducted trial lessons and converted prospects into paid members through professional consultations.

• Processed tuition payments, handled POS transactions, and maintained accurate financial records.

• Created lesson plans, taught classes independently, and monitored student progress toward rank goals.

• Communicated with parents and students to provide progress updates, resolve concerns, and ensure retention.

• Oversaw equipment and uniform sales, ensuring accurate inventory and cash handling.

• Promoted leadership, confidence, and discipline among students in a supportive, goal-oriented environment.

• Supported high-volume dim sum service by setting up tables, restocking utensils, and maintaining dining areas
• Served banquet events for weddings and company parties, managing up to four tables of ten guests each
• Delivered food, ensured guest satisfaction, and handled customer needs efficiently during long shifts