Ben Oz Elhadad
Charlotte,NC
Summary
Dynamic and results-driven professional with experience at Amissa Health, where I enhance user experience through effective content creation and workflow optimization. Proficient in Java and skilled in fostering team collaboration, I excel at driving product development and improving support efficiency. Passionate about leveraging technology to deliver impactful solutions.
Overview
5
5
years of professional experience
Work History
Product Support & QA Intern
Amissa Health
Charlotte, NC
07.2025 - Current
- Contribute to the development of a patient-facing menopause education app by editing and writing glossary terms in clear, accessible language.
- Create and test Help Center workflows and FAQs to improve user self-service, and support efficiency.
- Assist in designing and structuring ticketing system workflows using Intercom, including early-stage chatbot flows, and escalation paths.
- Collaborate with the team to align app features with UX/UI best practices, including accessibility, content structure, and brand consistency.
- Report and document bugs using tools like Loom and Linear, supporting QA and feedback processes.
- Actively participate in internal meetings, provide feedback on product strategy, and help optimize user experience across multiple platforms.
Dojo Manager / Program Director
Premier Martial Arts
Charlotte, NC
05.2022 - 03.2025
- Managed program logistics, including scheduling, budgeting, and equipment maintenance, optimizing resources for maximum efficiency and effectiveness.
- Established strong relationships with students and parents, fostering a positive and supportive learning environment.
- Directed a team of instructors, providing leadership, guidance, and ongoing training to ensure the highest standards of teaching and safety protocols.
- Taught classes for all levels in a variety of martial arts techniques.
Key Account Manager / Warehouse Manager
Swiss Made Brands USA
Charlotte, NC
12.2020 - 04.2022
- Managed a diverse portfolio of 300 accounts, serving as the primary point of contact to ensure satisfaction and long-term loyalty.
- Oversaw direct sales initiatives from initial contact to close, managed data entry and forecasting tasks for in-house sales projects.
- Innovated space optimization strategies and inventory tracking software to analyze space utilization metrics, identify bottlenecks, and proactively address storage capacity constraints.
Education
B.A - Computer Science, Concentration: Information Technology
The University of North Carolina At Charlotte
Charlotte, NC05.2026
Associate in Arts (A.A) - Java And Information Technology Certificates
Central Piedmont Community College
Charlotte, NC12.2023
Skills
- Programming languages: Java, C, Python, C
- Database management: MySQL
- Web development: HTML, CSS, JavaScript
- Microsoft Office suite: Word, Excel, PowerPoint, Access
- Networking fundamentals: OSI model, router configuration
- Security protocols: RSA algorithm, encryption techniques
- Language proficiency: English (fluent), Hebrew (fluent), Arabic (conversational)
Projects
- HTML Project, Web Application Design & Development – Fall 2024 - Developed a catering website using HTML, CSS, and JavaScript, integrating jQuery and AJAX to streamline customer orders with asynchronous data requests; designed a responsive UI and implemented client-side form validation for improved user experience.
- Java Project, Computer Hardware Performance Tool – Spring 2024 - Developed a Java application to evaluate hardware performance and recommend graphics settings, using object-oriented programming to process CPU/GPU specs, core count, and resolution, with support for user input and multi-device comparisons.
- Designed a responsive UI/UX prototype for UNCC admission & financial aid web page - Spring 2025 - focusing on accessibility, user flows, and mobile-first design using Figma and user feedback insights.
Timeline
Product Support & QA Intern
Amissa Health
07.2025 - Current
Dojo Manager / Program Director
Premier Martial Arts
05.2022 - 03.2025
Key Account Manager / Warehouse Manager
Swiss Made Brands USA
12.2020 - 04.2022
B.A - Computer Science, Concentration: Information Technology
The University of North Carolina At Charlotte
Associate in Arts (A.A) - Java And Information Technology Certificates
Central Piedmont Community College
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