Summary
Overview
Work History
Education
Skills
Awards
Timeline
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BEN PHAN

Colton,CA

Summary

Hands-on Regional Operations Manager with exceptional skill in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.

Overview

29
29
years of professional experience

Work History

Regional Operations Manager

Mail Dispatch, Inc.
01.2007 - 01.2024
  • Oversee the daily operations for 8 facilities: San Diego, Los Angeles, Orange County, Riverside, Bakersfield, Fresno, Modesto and Sacramento
  • Manage staff of over 400 drivers, supervisors, managers and office staff
  • Managed all of the Southern California and Central California pharmaceutical deliveries for Cardinal Health and Optifreight Logistics
  • Traveled to 2-3 locations per week to manage each facility and perform reviews of individual managers and employees.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Managed budgets, P&L and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
  • Analyzed performance metrics to identify areas for improvement and implement necessary changes.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Devised strategic plans focused on long-term growth while addressing immediate operational challenges.

Co-Owner / Operations Manager

Golden Express Messenger Services, Inc.
01.2005 - 01.2007
  • Manage a fleet of on-demand drivers throughout Southern California
  • Managed a fleet of Class A semi truck drivers doing over the road and LTL deliveries through out the US
  • Responsible for all marketing, sales and customer relations
  • Managed all P&L and other financial responsibilities
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Operations Manager

All Counties Courier-Inland Empire
01.1995 - 01.2005
  • Responsible for all operations in Riverside and San Bernardino counties which consisted of department managers, drivers and office staff (over 150 employees)
  • Managed main office in San Bernardino and 4 satellite offices in Upland, Hesperia, Murrieta and Palm Springs
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Education

Rancho Santiago College
Santa Ana, CA

Leadership

Skillpath Leadership

Skills

  • Excellent interpersonal skills
  • Staffing oversight and recruitment
  • Warehouse management
  • Outstanding communication skills
  • Distribution center operations
  • Key performance indicators (KPI's) monitoring
  • Transportation fleet management
  • Federal DOT regulations knowledge
  • Compliance with Cal OSHA standards
  • Standard operating procedures (SOP) creation
  • Budgets, P&L, expense experience
  • Relationship building
  • Process improvement (Kaizen and Lean) experience
  • Operations management
  • HIPAA compliance experience

Awards

  • Received a National Management Award in 2000 for Manager of the Year.
  • Received Performance Awards for 98% on-time percentage 4 years in a row from 1999-2003.
  • Achieved Cardinal Health 4 Star Partnership rating in 2024 for being ranked #1 in the nation.

Timeline

Regional Operations Manager

Mail Dispatch, Inc.
01.2007 - 01.2024

Co-Owner / Operations Manager

Golden Express Messenger Services, Inc.
01.2005 - 01.2007

Operations Manager

All Counties Courier-Inland Empire
01.1995 - 01.2005

Rancho Santiago College

Leadership

Skillpath Leadership

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