Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
77
Ben Poe

Ben Poe

Narrows,VA

Summary

As a skilled technology professional with a strong foundation in consulting, I offer expertise in IT strategy, system implementation, and data analysis. I have a proven ability to drive impactful results through collaborative efforts and adaptive problem-solving. Adept at leveraging technical skills and software development, network security, and cloud solutions to meet diverse client needs, I am known for reliability, team collaboration, and a focus on delivering measurable outcomes in dynamic environments. As a proficient mobile device technologist, I am also experienced in troubleshooting and repairing mobile devices and knowledgeable in the latest mobile device trends and features.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technology Consultant

Technology Education
05.2024 - Current
  • Provide personalized tutoring and guidance to senior clients on a range of technological devices and software including computers, tablets, and smartphones
  • Install and configure home security systems tailored to the specific needs and preferences of senior clients
  • Resolve technical issues and provide ongoing support to ensure clients devices function smoothly and securely
  • Educate seniors on online safety, privacy practices, and digital communication tools.
  • Increased digital literacy among 75% of senior clients who were previously unaware of targeted online scams.
  • Excellent interpersonal skills and patience with regards to tech while working with individuals of varying technical abilities
  • Clear and concise communication skills, both verbal and written, to explain complex technical concepts in a way that is easy to understand
  • Facilitated successful transitions from legacy systems to modernized infrastructure by developing detailed migration plans and providing hands-on support throughout implementation phases.
  • Reduced system downtime with proactive maintenance, troubleshooting, and problem resolution for various IT infrastructures.
  • Controlled development of test areas, systems test data and testing methods prior to implementing new systems.
  • Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
  • Conducted comprehensive assessments of client systems, providing actionable recommendations for improvements and upgrades.
  • Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
  • Managed life cycle replacement of hardware and software.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Implemented and maintained technology and software budget.
  • Managed project timelines and budgets effectively, ensuring successful completion within allocated resources.

Sales Associate

Wolf Creek Farms Market
06.2018 - 10.2023
  • Farmers Market sales of produce and goods to the public
  • Communicated product information, pricing and promotions to customers
  • Promoted weekly products, encouraged sales and collaborated with vendors and market organizers to ensure smooth operations
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming environment.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Experience Specialist

Grants Supermarket
05.2022 - 08.2022
  • Instrumental in ensuring customer satisfaction through efficient point-of-sale transactions and personalized assistance, including curbside pickup
  • Recognized as a highly-reliable and top-performing student, receiving one of the limited full-time position offers extended to only 5% of the student cohort.
  • Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
  • Collaborated with team members to create a positive work environment and improve overall customer experience.
  • Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Computer Systems Technology -

Giles Technology Center
Pearisburg, VA

High School Diploma -

Narrows High School
Narrows, VA

Skills

  • Proficient in applying fundamental network principles to effectively install, configure, optimize, and upgrade network infrastructure
  • Excel in installing software by ensuring proper setup and configuration to meet user requirements
  • Perform preventive maintenance for computer security, ensuring safe work environments, equipment handling, and adherence to company policies and industry standards
  • Showcase proficiency in personal computer operations by successfully setting up, customizing, enhancing, updating, and maintaining components
  • Proficient in installing, configuring, optimizing, and upgrading a variety of operating systems, including Windows 10/11, iOS, iPad OS, MacOS, Android, Chrome OS and Linux
  • Adept at applying core principles of laptop and portable device operation
  • Demonstrate expertise in printer and scanner technology
  • Demonstrate aptitude in identifying and implementing fundamental security principles
  • Demonstrate commitment to workplace safety and environmental responsibility
  • Adhere to strict standards of professional conduct
  • Technical installations
  • Network security
  • IT risk management
  • Technical installations
  • Network security
  • IT risk management

Certification

  • PC PRO Certificate, 6-1C6-VV6T5F
  • NETWORK PRO Certificate, 6-1C6-VG9QXP

References

  • Craig Johnson, Computer Systems Technology Instructor, cjohnson@gilesk12.net, 540.921.1166
  • Bernie Cosell, Internet Pioneer, cosell@alum.mit.edu, www.fantasyfarm.com, 540.922.2658
  • Michelle Lucas, Network Administrator, Giles Technology Center, mlucas@gilesk12.net, 540.599.5222
  • Vera Epling, Recent Client: Security/Tech Support, Vera.Epling@vdh.virginia.gov, 540.922.2236
  • Benji Poe III, Sr. Computer Systems Engineer, Virginia Tech Mechanical Engineering Dept., bpoe@vt.edu, 540.921.7546

Timeline

Technology Consultant

Technology Education
05.2024 - Current

Customer Experience Specialist

Grants Supermarket
05.2022 - 08.2022

Sales Associate

Wolf Creek Farms Market
06.2018 - 10.2023

Computer Systems Technology -

Giles Technology Center

High School Diploma -

Narrows High School

Similar Profiles

CREATE PROFILE
Ben Poe