Ben Quintanilla

• Created training materials and led sessions for new hires, ensuring they were equipped with the necessary skills to excel as Reimbursement Specialists.
• Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
• Ensured timely payment of claims by promptly addressing and resolving any discrepancies or issues with insurance providers.
• Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.

Major sales programs

customer service updates

• Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.

• Communicated with managers of other departments to maintain transparency.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Managed team schedules, department projects and quality assurance.
• Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
• Oversaw efficient inventory stocking and supply rotation.
• Implemented innovative solutions to resolve recurring issues, increasing overall departmental success.