BEN RAMIREZ
Plano,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Merchandising Service Team - Garden Center
Lowes Home Improvement
Plano, TX
02.2024 - Current
- Accurately and efficiently completed daily duties.
- Collaborated with team members to successfully achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues, fostering a collaborative work environment.
- Prompt and efficient identification of customer needs.
- Provided assistance in addressing customer requests and inquiries, resulting in enhanced satisfaction levels.
Automotive Service Technician
Walmart
Plano, TX
01.2023 - 06.2023
- Executed preventive maintenance tasks, including fluid changes and lubrication of components.
- Performed tire maintenance tasks including removal, replacement, balancing, and rotation to ensure optimal on-road safety
- Performed maintenance tasks including filter replacements, fluid additions, and old oil removal.
- Maintained cleanliness and organization of work areas for seamless transitions between tasks.
Cashier
Home Depot
Plano, TX
06.2020 - 06.2023
- Efficiently operated cash register and processed payments using various methods such as cash, check, credit card, gift card, and automatic debit.
- Conducted price checks for special orders or discounts upon customer request.
- Provided excellent customer service by greeting and assisting customers with inquiries regarding store offerings.
- Delivered outstanding customer service and actively promoted loyalty programs to drive sales growth.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Retail Service Manager
AutoZone
Plano, TX
06.2020 - 02.2022
- Developed and delivered comprehensive training programs to enhance staff's sales techniques, customer service standards, product knowledge, and cash handling expertise.
- Ensured compliance with safety standards, loss prevention measures, and security protocols in accordance with company regulations.
- Monitored daily store operations such as opening and closing duties, employee scheduling, inventory tracking, and merchandise ordering.
- Accurately managed cash register transactions, adhering to proper money handling protocols.
- Coached and provided feedback to employees on job performance.
- Assisted in executing merchandising tasks such as arranging planograms, stocking shelves, and organizing displays.
- Addressed customer inquiries regarding products and services.
- Fostered customer satisfaction and retention through adherence to service standards
- Managed customer complaints and swiftly resolved issues to uphold positive relationships.
- Established and enforced safety protocols, ensuring a safe working environment for all employees.
- Trained, managed, and motivated employees to enhance their professional skills.
- Processed credit card payments and accurately counted change and currency.
Loan Services
Veritex Bank
Dallas, TX
08.2018 - 06.2019
- Reviewed loan agreements for adherence to applicable policies, ensuring completeness and accuracy.
- Facilitated funding for new loans and renewals.
- Performed loan maintenance and conducted research as required
- Demonstrated strong attention to regulatory requirements and compliance.
- Performed daily balancing of multiple General Ledger Accounts.
Real Estate Services
Independent Bank
McKinney, TX
02.2016 - 02.2017
- Optimized the handling of initial disclosures and closing disclosures to ensure accuracy and timeliness.
- Executed property appraisal requests
- Ordered Flood determinations for real estate properties
Loan Operations Specialist
Grand Bank
Dallas, TX
02.2013 - 02.2016
- Reviewed and analyzed closing statements for loans originated by mortgage department
- Created documentation for mortgage loan funding, comprising entries, wires, and funding sheet
- Maintained and updated Loans held for Sale spreadsheet
- Registered and transferred loans efficiently on the MERS system
- Prepare documentation required for mortgage funding, including entries, wires and funding sheet
- Review and input HMDA information
- Set up CIS portfolio on system and maintain the 1098 tax information for each loan
- Verify payoff for accuracy, create payoff advise sheet and complete date entry
- Prepare income analysis breakdown for management
- Review draws for warehouse loan, send wire and complete data entry
- Perform next day review of previous days posted transactions
- Perform next day review of New and Renewed Loans
- Serve as back up for document tracking issues
- Barcode and Scan New and Renewed loans
Banking Officer
Signature Bank - Happy State Bank
Dallas, TX
05.2001 - 02.2013
- Managed all aspects of the bank's loan administration, operations, and servicing.
- Reviewed, analyzed and approved draw requests
- Updated or created loan administration policies and procedures as required.
- Handled the finalization of commercial and consumer transactions.
- Collaborated with executive management to develop and implement growth and profitability strategies.
- Managed and maintained smooth departmental workflow
- Prepared reports and loan officer information.
- Contributed to staff training and development.
- Prepare, close and maintain new loans and renewals for consumer and commercial customers.
- Managed loan payments, evaluated credit reports and inquiries/references, and acquired payoff statements.
- Monitored and tracked reports for past due, coming due, and exceptions.
- Contributed to efforts of loan officers by supporting customer retention strategies, driving new business growth, and overseeing maintenance of loan and deposit accounts.
- Ensured daily reconciliation of all loan GL accounts.
- Provided support as needed for teller and customer services.
Education
Associate of Arts - Business Administration
Collin County Community College District
Plano, TXSkills
- Quality Assurance
- Time Management
- Interpersonal Communication
- Clerical Support
- Troubleshooting
- Customer Relations
Timeline
Merchandising Service Team - Garden Center
Lowes Home Improvement
02.2024 - Current
Automotive Service Technician
Walmart
01.2023 - 06.2023
Cashier
Home Depot
06.2020 - 06.2023
Retail Service Manager
AutoZone
06.2020 - 02.2022
Loan Services
Veritex Bank
08.2018 - 06.2019
Real Estate Services
Independent Bank
02.2016 - 02.2017
Loan Operations Specialist
Grand Bank
02.2013 - 02.2016
Banking Officer
Signature Bank - Happy State Bank
05.2001 - 02.2013
Associate of Arts - Business Administration
Collin County Community College District
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