Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ben Reedy

San Antonio,TX

Summary

Highly motivated and experienced [Job Title] passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth.

Overview

19
19
years of professional experience

Work History

Small Business Owner / Operator

Cinnaholic
01.2020 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Interviewed and hired ideal candidates to assist with logistics and tasks of business.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Chief Operating Officer

Buff City Soap Midwest Brands
02.2021 - 12.2022
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Refined organizational structure to consolidate, streamline, and delineate necessary functions.
  • Identified and mitigated operational risks to minimize potential negative impacts on organization.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Evaluated product or service by analyzing and interpreting data and metrics.
  • Led operational oversight and budgetary supervision for [Number] [Type] locations.
  • Established [Type] and [Type] policies to promote company culture and vision.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Monitored key business risks and established risk management procedures.
  • Created succession plans to provide continuity of operations during leadership transitions.

Baximus Consulting Services

Business Operations Consultant
03.2019 - 02.2021
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Partner / Business Leader

Catalyst PEO, LLC
10.2016 - 12.2018
  • Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Established and cultivated solid business relationships with new or existing customers.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.

Partner / Property & Casualty Insurance Agent

TIA Group, LLC
01.2010 - 09.2016
  • Generated quotes and proposals for clients to match individual needs.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Developed sales strategies to increase sales of insurance policies.
  • Conducted annual reviews of existing policies to update information.
  • Generated leads through cold-calling, networking and other outreach methods.

Commercial Insurance Agent

Higginbotham & Associates
01.2007 - 01.2010
  • Explained detailed policy concepts in easy-to-understand terms.
  • Negotiated contracts and terms of sale with potential customers.
  • Conducted annual reviews of existing policies to update information.
  • Educated clients on insurance policies and procedures.
  • Generated leads through cold-calling, networking and other outreach methods.

Commercial Insurance Agent

Sentry Insurance
12.2004 - 12.2006
  • Explained detailed policy concepts in easy-to-understand terms.
  • Offered detailed information about products and binding coverage.
  • Generated leads through cold-calling, networking and other outreach methods.

Education

Bachelor of Arts - Business & Economics

Wheaton College
Wheaton, IL
05.2004

Skills

  • Budget Management
  • Employee Development
  • Payroll Administration
  • Cost Control and Analysis
  • Planning and Execution
  • Human Resources Administration
  • Business Growth and Retention
  • Business Management and Development
  • New Business Launch
  • Operations Management
  • Employee Performance Management
  • Financial Management
  • Business Marketing
  • Project Management
  • Staff Hiring
  • Strategic Planning
  • Customer Service
  • Human Resources Management
  • Marketing Strategy
  • Creative Problem Solving
  • Decision Making
  • Emotional Intelligence
  • Analytical Thinking
  • Business Forecasting
  • Sales Tracking
  • Inventory Management
  • Hiring and Onboarding
  • Payroll Administration and Timekeeping
  • Business Leadership
  • Staff Scheduling
  • Scheduling
  • Process Improvements

Timeline

Chief Operating Officer

Buff City Soap Midwest Brands
02.2021 - 12.2022

Small Business Owner / Operator

Cinnaholic
01.2020 - Current

Baximus Consulting Services

Business Operations Consultant
03.2019 - 02.2021

Partner / Business Leader

Catalyst PEO, LLC
10.2016 - 12.2018

Partner / Property & Casualty Insurance Agent

TIA Group, LLC
01.2010 - 09.2016

Commercial Insurance Agent

Higginbotham & Associates
01.2007 - 01.2010

Commercial Insurance Agent

Sentry Insurance
12.2004 - 12.2006

Bachelor of Arts - Business & Economics

Wheaton College

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Ben Reedy