Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ben Reginald Julsaint

Melissa

Summary

Customer service professional prepared to elevate customer experience and service quality. Led teams to implement successful customer-focused strategies and resolve service challenges. Known for fostering collaborative environment and adapting to dynamic business needs. Expertise in conflict resolution and customer relationship management.

Overview

2026
2026
years of professional experience

Work History

Customer Experience Supervisor

Dallas Fort Worth International Airport
11.2024 - Current
  • Supervise employees, volunteers, contractors and coordinate assigned shifts and provides one on one training.
  • Manage customer inquiries, ensuring timely and effective resolutions to enhance satisfaction.
  • Analyzed customer feedback to identify trends and implement process improvements.
  • Collaborated with cross-functional teams to streamline communication and enhance customer airport experience.
  • Coordinate with airport stakeholders to address operational needs.
  • Conduct daily safety and cleanliness inspections.

Marketing Manager

Combined Arms
2024 - 2024
  • Developed and implemented integrated marketing strategies to enhance brand visibility and market penetration.
  • Managed digital marketing initiatives, utilizing SEO, PPC, and social media platforms for maximum reach and impact.
  • Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Managed social media accounts for optimal audience engagement and increased online presence.

Assistant Store Manager

The Home Depot
08.2019 - 07.2023
  • Led daily store operations, inventory, payroll and staffing
  • Mentored team members to enhance customer service and operational efficiency.
  • Responsible for the training, and development of 217 associates
  • Manage all store logistics for outbound and inbound of more than $15 million of inventory
  • Directly reduced store shrink by $3 million over a 12-month period through inventory audits and implementation of new controls.
  • Increased PRO department sales by 21% in a 12 month period vs VAR previous year.
  • Collaborated with department managers to implement promotional strategies, boosting sales performance.

Employment Coordinator

Americorps VISTA, NextOp
03.2017 - 07.2018
  • Led process development project which led to achievement of annual goals of placing more than 900 veterans in industry careers over an 8-month period.
  • Conducted outreach to over 1300 transitioning military veterans over a one-year period to determine and meet needs for resources.
  • Compiled monthly and quarterly reports of veteran hires, salaries, and system discrepancies for Programs Director’s report.
  • Conducted veteran workforce market research from 8 different states for programs and organizational development.

Assistant Site Manager

Allied Barton
06.2015 - 09.2016
  • Responsible for 18 security personnel and $4 million of inventory and security equipment
  • Responsible for the recruitment, interviewing and hiring of security professionals
  • Ensured that Palm Beach Polo Golf Club of West Palm Beach was secured and had a success rate of 0 breaches, no property damage, loss of property, or incidents in a 12-month period
  • Implemented new policies and security measures for hurricane preparation and readiness
  • Supported management in training new staff on operational procedures and compliance standards.

Operations Manager (Sergeant)

United States Marine Corps
07.2007 - 07.2014
  • Served as company training and operations chief for one-hundred and fifteen personnel
  • Responsible for the inventory and maintenance control of $60 million of military vehicles and equipment
  • Responsible for the coordination and management of quarterly and annual training of one-hundred and fifteen personnel
  • Implemented new policies and procedures that led to increased proficiency of personnel and effectiveness of employment of military equipment
  • Conducted performance reviews of personnel and quarterly platoon reports

Education

Bachelor of Arts - Industrial/Organizational Psychology

University of Houston
Houston, TX
01.2019

Skills

  • Leadership
  • Problem-solving
  • Customer service
  • Communication
  • Relationship building
  • Store operations
  • Conflict resolution
  • Training

Languages

Spanish
Limited Working

Timeline

Customer Experience Supervisor

Dallas Fort Worth International Airport
11.2024 - Current

Assistant Store Manager

The Home Depot
08.2019 - 07.2023

Employment Coordinator

Americorps VISTA, NextOp
03.2017 - 07.2018

Assistant Site Manager

Allied Barton
06.2015 - 09.2016

Operations Manager (Sergeant)

United States Marine Corps
07.2007 - 07.2014

Marketing Manager

Combined Arms
2024 - 2024

Bachelor of Arts - Industrial/Organizational Psychology

University of Houston

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