Ben Rich
Bella Vista,AR
Summary
Versatile Owner, Heavy Machine Operator, and Manager with extensive experience in operating heavy equipment, managing operations, and providing exceptional customer service. Demonstrated expertise in project management, safety protocols, and equipment maintenance. Known for strong problem-solving abilities, effective team collaboration, and maintaining high standards in client relations and operational efficiency.
Overview
17
17
years of professional experience
Work History
Owner
Rich Handyman and Home Maintenance
08.2022 - 05.2024
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
- Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
Heavy Machine Operator
DMC
05.2014 - 01.2021
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated range of heavy equipment on regular basis with advanced skill.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
- Optimized machine performance with regular cleaning, lubrication, and maintenance checks in accordance with manufacturer guidelines.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Operated machining equipment safely with team of operators.
- Played a key role in successful project completions by maintaining open lines of communication with supervisors and team members, ensuring timely adjustments to work strategies when needed.
- Contributed to a positive work environment through effective teamwork, communication, and adherence to safety protocols.
- Used problem-solving and issue-resolution skills to promptly and successfully address problems.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
Manager
Lowe's
01.2014 - 05.2014
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
CDL Truck Driver
Blood Bank of Hawaii
09.2012 - 12.2013
- Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
- Managed emergency situations effectively, prioritizing safety while minimizing delays in delivery schedules.
- Improved overall delivery timeframes by effectively managing multiple tasks simultaneously.
- Delivered products accurately, verifying order details before departure for fewer errors during transport.
- Completed daily inspection reports to ensure proper functioning of the vehicle and adherence to safety protocols.
Owner/Operator
Queen B Towing
02.2007 - 06.2012
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
Education
Associate of Science - Fire Technology And Criminal Justice
College of Sequoias
Visalia, CASkills
- Relationship Building
- Verbal and written communication
- Customer Relations
- Project Management
- Operations Management
- Client Service
- Strategic Planning
- Attention to Detail
- Customer Service
Timeline
Owner
Rich Handyman and Home Maintenance
08.2022 - 05.2024
Heavy Machine Operator
DMC
05.2014 - 01.2021
Manager
Lowe's
01.2014 - 05.2014
CDL Truck Driver
Blood Bank of Hawaii
09.2012 - 12.2013
Owner/Operator
Queen B Towing
02.2007 - 06.2012
Associate of Science - Fire Technology And Criminal Justice
College of Sequoias
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