Ben Riley
Manchester,NH
Summary
Versatile field service technician, skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
7
7
years of professional experience
Work History
Field Service Technician
Technical Safety Services
08.2021 - Current
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Ensured compliance with regulatory standards through meticulous recordkeeping of maintenance logs, inspection reports, and warranty information.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Operated hand tools and power equipment according to company safety procedures.
Automotive Detailer
Proffesional Car Care
09.2019 - 08.2021
- Improved customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized work environment for efficient detailing processes.
- Enhanced vehicle appearance with meticulous attention to detail and use of high-quality products.
- Increased repeat business by building strong customer relationships through excellent communication and service.
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Conducted thorough inspections of vehicles before and after service to guarantee client satisfaction.
- Eliminated potential damage to vehicles by adhering to safety protocols during all phases of the detailing process.
- Maximized productivity by maintaining and organizing inventory of supplies, tools, and equipment necessary for automotive detailing tasks.
- Expanded professional knowledge through continuous training on industry trends, techniques, and best practices in automotive detailing.
- Assisted in training new hires on company policies, procedures, and proper detailing techniques for optimal results.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
Merchandiser
New Hampshire Distributors
07.2016 - 09.2019
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Education
High School Diploma -
West High School Manchester
Manchester06.2015
Skills
- Project Management
- Technical Troubleshooting
- Customer Training
- Safety Assessment
- Preventive Maintenance
- Equipment Repair
- System Installation
- Quality Assurance
- Technical Analysis
- Work Order Management
- Problem-Solving
Timeline
Field Service Technician
Technical Safety Services
08.2021 - Current
Automotive Detailer
Proffesional Car Care
09.2019 - 08.2021
Merchandiser
New Hampshire Distributors
07.2016 - 09.2019
High School Diploma -
West High School Manchester
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