Ben Rollier
Phoenix,AZ
Summary
I'm a dedicated Application Support Analyst of over a decade, leveraging my extensive experience in Web Development to support our internal users and their interactions with our various application & software platforms. Concurrently, in my role as a web developer, I specialize in the development and customization of websites using HTML, PHP, JavaScript, and WordPress.
Overview
22
22
years of professional experience
Work History
Web Developer
BenRollier.com
Phoenix, AZ
01.2003 - Current
- Providing web development services focused on digital solutions for small businesses.
- Conducting development work part-time, outside of standard working hours.
- All clients acquired through referrals from satisfied previous clients.
Senior Application Support Analyst
Enspire for Enterprise
Phoenix, AZ
11.2020 - 03.2025
- Served as the primary point of technical escalation for Client Service Consultants and Sales staff, ensuring client success by resolving critical technical roadblocks.
- Collaborated with Product Management and Development teams to prioritize product fixes and enhancements.
- Contributed to the development of various technical special projects.
- Managed initial IT support inquiries, collaborating with Level 2 IT on escalated issues.
- Oversaw resource access management for new and existing employees, and conducted quarterly user resource audits.
Senior Application Support Analyst
Web.com
Scottsdale, AZ
09.2017 - 11.2020
- Served as the primary escalation point for technical issues impacting client service consultants.
- Collaborated with Product Management and Development teams to ensure client success.
- Assisted in prioritizing product fixes and enhancements to improve service delivery.
- Contributed to the development of various tech-related special projects.
Application Support Analyst
Yodle
Scottsdale, AZ
05.2014 - 08.2017
- Working closely with the Product Management and Development teams, I was responsible for ensuring client success by serving as the primary escalation point whenever technical issues blocked our client service consultants.
- I assisted in prioritizing product fixes and enhancements, and aided in the development of various tech-related special projects, such as setting up an internal hub used for ticket submission.
Senior Web Dev Specialist
Yodle
Scottsdale, AZ
01.2013 - 05.2014
- Managed website setup, updates, and teardown cases efficiently.
- Coordinated all outgoing domain transfers to ensure seamless operations.
- Served as the primary contact for technical inquiries related to websites across departments.
- Executed various special projects, utilizing advanced technical skills.
Organic Tech Specialist & Senior Organic Tech Specialist
Yodle
Scottsdale, AZ
11.2010 - 12.2012
- Assessing client-hosted sites for compatibility with our SEO program.
- Implemented our web, email, and phone tracking on client-hosted sites.
- Performed SEO optimizations to client-hosted sites.
- Handling website cases.
- Managing all outgoing domain transfers.
- I was the contact point for technical, website-related questions from all departments.
- Developed multiple tools and generators to help automate our optimization processes.
Web Production Specialist
Yodle
Scottsdale, AZ
01.2010 - 10.2010
- Executed website setups and modifications to enhance functionality and user experience.
- Performed SEO optimizations to improve organic search rankings and visibility.
Web Developer
iLinc Communications
Phoenix, AZ
11.2008 - 02.2009
- Supported the lead developer in executing multiple web projects.
Online Support Technician
GoDaddy.com
Scottsdale, AZ
12.2004 - 08.2008
- Addressing customer support inquiries regarding GoDaddy products via email.
Education
Associates - Computer Technology
Rio Salado Community College
Tempe, AZ01.2006
High School Diploma -
St. Mary's High School
Phoenix, AZ01.2002
Skills
- Application Support and IT
- Web Development
- Technical support
Websites
Timeline
Senior Application Support Analyst
Enspire for Enterprise
11.2020 - 03.2025
Senior Application Support Analyst
Web.com
09.2017 - 11.2020
Application Support Analyst
Yodle
05.2014 - 08.2017
Senior Web Dev Specialist
Yodle
01.2013 - 05.2014
Organic Tech Specialist & Senior Organic Tech Specialist
Yodle
11.2010 - 12.2012
Web Production Specialist
Yodle
01.2010 - 10.2010
Web Developer
iLinc Communications
11.2008 - 02.2009
Online Support Technician
GoDaddy.com
12.2004 - 08.2008
Web Developer
BenRollier.com
01.2003 - Current
Associates - Computer Technology
Rio Salado Community College
High School Diploma -
St. Mary's High School
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