Ben Rollins
Brooklyn,NY
Summary
Dynamic professional with a proven track record at FirstService Residential, excelling in project management and communication. I thrive in fast-paced environments while maintaining my accurate decision-making. Strong problem-solving skills and attention to detail have successfully guided my transition from Assistant Property Manager to Alteration Application Processor. I have fine-tuned my understanding of the New York City alteration procedure, but I am now looking to return to my Assistant Property Manager roots in search of growth within a distinguished company.
Overview
7
7
years of professional experience
Work History
Alterations Application Processor
FirstService Residential New York
Brooklyn, New York
11.2024 - Current
- I am one of three former Assistant Property Managers chosen to help launch FirstService Residential's new Alteration Application Processing team. Currently, I am the dedicated processor for 57 condos and co-ops.
- Collaborate with property managers, resident managers, and reviewing engineers to ensure that alterations are carried out in compliance with city requirements.
- Certify the validity of insurance documents, DOB permits, and various other documents related to condo/co-op alterations.
- Maintain a detailed log of insurance and permit expiration dates to verify that applicants and buildings remain protected.
Assistant Property Manager
FirstService Residential New York
Brooklyn, NY
09.2023 - 11.2024
- Assisted with the daily management of condos and co-ops across Brooklyn, NY.
- Communicated with the Board of Directors, vendors, and building staff to solve problems.
- Provided administrative support for the property manager including filing, written correspondence, answering phone calls and scheduling meetings.
- Resolved tenant complaints in a timely manner, while maintaining positive relationships.
- Prepared monthly financial reports for review by the property manager
- Attended monthly and annual Board meetings, provided operational updates, and recorded official minutes.
Maintenance Technician
Bayview Collection of Hotels
Camden, ME
09.2022 - 08.2023
- Performed wide-ranging general maintenance to all hotel departments in order to provide guests with an enjoyable stay.
- Researched and instituted solutions to problems as they arose.
- Repaired damaged hotel room features in a timely manner to ensure guest satisfaction when checking in to their room.
Varsity Baseball Head Coach
Camden Hills Regional High School
Camden, ME
03.2021 - 06.2023
- Instructed and supervised high school student-athletes for three seasons at the varsity level.
- Managed competitive games and instituted safety and proper conduct procedures for each student-athlete.
- Coordinated practices each day a game wasn't played in order to emphasize areas of improvement based on recent performance.
- Effectively communicated schedules, traveling logistics, and player performance via email with players, parents, and school administration.
- Monitored academic progress of student-athletes to ensure they remain eligible to compete.
Front Desk Associate
Bayview Collection of Hotels
Camden, ME
06.2018 - 09.2022
- Assisted with the reservation and check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
Store Manager
The Black Dog General Store
Martha's Vineyard, MA
06.2021 - 09.2021
- Conducted daily store operations, including opening and closing procedures, and cash handling at The Black Dog's most profitable location.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed orders to restock shelves.
Baseball Operations
Martha's Vineyard Sharks Baseball Organization
Martha's Vineyard, MA
05.2019 - 06.2021
- Scorekeeper, social media manager, and gameday preparation for a summer collegiate baseball team.
- Communicator of statistics with affiliated organizations within the New England Collegiate Baseball League.
Education
Bachelor of Science - Sports Management
NORTHERN VERMONT UNIVERSITY
Lyndonville, VT05.2019
Skills
- Written and verbal communication
- Problem solving
- Customer service
- Self-motivation
- Quick and thorough learner
- Team collaboration
- Project management
- Software knowledge
Affiliations
- 1st Team All-Conference Honors - North Atlantic Conference - 2019 NCAA DIII Baseball
- 2011 Good Samaritan Award Winner - Lincolnville Central School
Timeline
Alterations Application Processor
FirstService Residential New York
11.2024 - Current
Assistant Property Manager
FirstService Residential New York
09.2023 - 11.2024
Maintenance Technician
Bayview Collection of Hotels
09.2022 - 08.2023
Store Manager
The Black Dog General Store
06.2021 - 09.2021
Varsity Baseball Head Coach
Camden Hills Regional High School
03.2021 - 06.2023
Baseball Operations
Martha's Vineyard Sharks Baseball Organization
05.2019 - 06.2021
Front Desk Associate
Bayview Collection of Hotels
06.2018 - 09.2022
Bachelor of Science - Sports Management
NORTHERN VERMONT UNIVERSITY
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