Ben Rowell

Laneshift is a planning and design firm that exists to strengthen people and places through active transportation.

• Developed and initiated projects, managed costs, and monitored performance that has resulted in 134% growth in business, year over year.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts, including philanthropic foundations, metropolitan planning organizations, and city governments
• Formed strategic partnerships and connected with potential clients to drive business development
• Built successful project plans covering objectives, resources and staffing to meet schedules.
• Drove team success through shared vision and recognition of quality performance.
• Determined lowest possible cost, factoring in quality, and negotiated favorable contracts.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations

• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Designed modern employee recognition program which boosted productivity, improved morale, and increased employee.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies

• Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
• Developed, recommended and implemented measures to improve productivity, performance, and quality of staff members.
• Partnered with installation manager to train and develop team member skillsets and competencies.
• Led team of 5 members while providing exceptional customer service.
• Set up and ran machinery to produce exceptional products for industrial needs.
• Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.

• Operated specialized printing equipment and related materials
• Utilized proven problem-solving techniques to improve customer satisfaction and vendor relations.
• Implemented knowledge to provide product quality assurance and executed inventory maintenance, optimizing work time.
• Diagnosed and corrected issues with systems, components and controllers.
• Assessed customer needs to deliver satisfactory experiences.
• Incorporated selling skills and product and service knowledge to meet customer needs.
• Trained new hires in quality and productivity standards to maximize team effectiveness.