Ben Scaffidi
Cedar Rapids,IA
Summary
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Overview
7
7
years of professional experience
Work History
Field Service Technician
Kinetic by Uniti
Central City, IA
04.2024 - Current
- Diagnosed and resolved technical issues for residential and commercial customers.
- Conducted routine maintenance and system upgrades for network infrastructure..
- Implemented best practices for safety protocols during field operations.
- Monitored and documented service calls to ensure compliance with quality standards.
- Provided exceptional customer support, enhancing client satisfaction and retention.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed fiber and copper for home and business network systems
- Ran Cat5 cable through homes and offices
Ala Carte Server
Cedar Rapids Country Club
Cedar Rapids, Ia
05.2023 - Current
- Set up dining area for dinner service, take guests orders, and checking in on guests to ensure the best experience.
Outside Yard/ Receiving
Menards
Marion, IA
09.2022 - 05.2023
- Load/ Unload trucks, Stock lumber and inside merchandise, clean backroom/ yard, and occasional customer service.
Aisles Online shopper
Hy-vee
Cedar Rapids Edgewood, IA
09.2022 - 05.2022
- Shopped online orders, helped occasionally with customer service, distributed orders to customers, stocked shelves, and cleaned the backroom after closing.
Forge Member, Camp Counsellor & Lifeguard
East Iowa Bible Camp
Deep River, IA
01.2019 - 01.2022
- Supervised 6-10 campers weekly to ensure safety and fun for each child in my care, lifeguarded at waterfront as needed, assisted with meal prep and clean up while on Forge.
FOH Team Member
Chick Fil-a Lindale
Cedar Rapids, IA
09.2019 - 05.2021
- Take orders, bagged orders worked register, restock as needed, and best customer service at all times.
Education
Graduate - undefined
Marion High School
Marion, Ia01.2023
Skills
Strong Verbal Communication
Loading/Unloading Trucks
Stocking
Customer support
Ariel training( pole climbing via gaffing and with ladder, as well as bucket trained)
Forklift trained
Business and home inside wiring
Copper/fiber splicing
Fast learner
Strong work ethic
Proper use of PPE
Timeline
Field Service Technician
Kinetic by Uniti
04.2024 - Current
Ala Carte Server
Cedar Rapids Country Club
05.2023 - Current
Outside Yard/ Receiving
Menards
09.2022 - 05.2023
Aisles Online shopper
Hy-vee
09.2022 - 05.2022
FOH Team Member
Chick Fil-a Lindale
09.2019 - 05.2021
Forge Member, Camp Counsellor & Lifeguard
East Iowa Bible Camp
01.2019 - 01.2022
Graduate - undefined
Marion High School