Ben Schaafsma
Katy,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
OTR Service Manager
Southern Tire Mart
11.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Scheduled and oversaw maintenance, repair and installation activities.
- Assisted customers with finding best tires for driving needs and specific vehicles.
- Merchandised tire displays and automotive products, maintaining clean and professional tire bay and waiting area.
- Oversaw Truck, Bus and OTR tire sales
- Developed and maintained a unique understanding of the tire commercial business
President
Hattrick Technologies
01.2012 - 11.2021
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Reduced operational costs through strategic cost management initiatives.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Maintained P&L and shouldered corporate fiscal responsibility.
IT Director
The Laser Vein Center of Alaska
01.2007 - 01.2020
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Performed regular audits and tests of infrastructure and applications.
- Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals.
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
President
Machaus of Alaska
01.2004 - 01.2012
- Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
- Conformed to quality, performance and inter-operability standards for implementation of solutions.
- Provided solutions aligned with [Software] architecture and business needs.
- Liaised with facilities personnel to manage security and infrastructure expansion, data center modifications, equipment placement, power management and cooling.
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Education
Bachelor - Major Math, Physics
Cornerstone University
Grand Rapids, MichiganAssociate Degree - Major Math, Computer Studies
Lake Superior State University
Sault St. Marie, MichiganSkills
- Strategic Business Planning
- Leadership Development
- Preventive Maintenance
- Process Implementation
- Business Development
- Mechanical Diagnostics
- Workflow Management
- Technical Support
Certification
- Licensed Forklift Operator
- Apple Mac OS Server Training
- Certified Technical Coordinator
Timeline
OTR Service Manager
Southern Tire Mart
11.2021 - Current
President
Hattrick Technologies
01.2012 - 11.2021
IT Director
The Laser Vein Center of Alaska
01.2007 - 01.2020
President
Machaus of Alaska
01.2004 - 01.2012
Bachelor - Major Math, Physics
Cornerstone University
Associate Degree - Major Math, Computer Studies
Lake Superior State University
Similar Profiles
Howard J. Aubuchon Jr.Howard J. Aubuchon Jr.
Route Delivery Driver at Friend Tire / Southern Tire MartRoute Delivery Driver at Friend Tire / Southern Tire Mart
Ernest BlandErnest Bland
Delivery Driver at Friend Tire/ Southern Tire MartDelivery Driver at Friend Tire/ Southern Tire Mart
Miguel RodriguezMiguel Rodriguez
Warehouse Manager at Southern Tire MartWarehouse Manager at Southern Tire Mart
Rian NelsonRian Nelson
Commercial Sales Representative at Southern Tire MartCommercial Sales Representative at Southern Tire Mart
Miranda SoutherlandMiranda Southerland
Administrative & Event Assistant at Katy Independent School DistrictAdministrative & Event Assistant at Katy Independent School District