Ben Simmons
Maryland Heights
Summary
Applied extensive customer service background and team collaboration skills to optimize vehicle preparation and delivery, focusing on client satisfaction.
Overview
5
5
years of professional experience
Work History
Lot Attendant
Carvana
Hazelwood, MO
12.2025 - Current
- Monitored vehicle inventory for quality and adherence to company standards.
- Coordinated vehicle movement to optimize lot organization and accessibility.
- Inspected vehicles for damage and ensured cleanliness before delivery to customers.
- Collaborated with team members to streamline lot operations and improve efficiency.
- Assisted in training new staff on lot protocols and safety procedures.
- Maintained accurate records of vehicle status and location using digital tracking systems.
- Provided feedback on workflow improvements to enhance overall service delivery quality.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Followed safety protocols for personal, guest and automobile safety.
Detailer/Porter
watermark nissan
Marion, IL
06.2025 - 09.2025
- Cleaned and polished vehicles to maintain showroom quality.
- Applied protective coatings and finishes on new vehicles.
- Conducted thorough inspections to identify detailing needs.
- Assisted team members with vehicle preparation for delivery.
Delivery Driver
Domino's Pizza
Carbondale
08.2023 - 09.2024
- Delivered pizzas efficiently to customers in designated areas.
- Operated delivery vehicle safely and maintained cleanliness.
- Communicated effectively with customers regarding order status.
- Assisted with inventory management and restocking supplies as needed.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
Dishwasher
Tom’s Place
De Soto, IL
04.2023 - 05.2023
- Operated commercial dishwashing equipment efficiently to maintain cleanliness standards.
- Ensured proper sanitation of kitchen utensils and cookware, adhering to health regulations.
- Assisted in training new staff on safe handling and operation of dishwashing tools.
- Collaborated with kitchen staff to streamline workflow and improve food preparation processes.
- Monitored dishwashing stations for operational efficiency and reported maintenance needs promptly.
- Followed supervisor instructions to complete tasks on time.
Online Click List
Kroger
Carbondale, Illinois
08.2021 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Carbondale Community High School
Carbondale, IL05.2024
Skills
- Conducted thorough cleaning, polishing, and restoration of vehicle interiors and exteriors
- Achieved enhanced surface protection through effective application of coatings Improved operational efficiency by streamlining coating processes Contributed to increased customer satisfaction through high-quality finishes
- Monitored and analyzed inventory levels to support timely replenishment and reduce stock discrepancies
- Analyzed product specifications and performed quality inspections to identify defects and enhance overall quality assurance
- Analyzed customer interactions and feedback to optimize customer relationship management processes
- Coordinated cross-functional collaboration to streamline workflows and improve efficiency
- Analyzed and diagnosed issues to develop targeted resolutions, improving overall service quality
- Developed and maintained channels for effective communication to support project objectives
- Conducted regular audits and assessments to verify safety compliance across all operational areas
- Developed and maintained detailed schedules to ensure efficient task completion
- Applied innovative thinking to develop unique approaches and enhance project outcomes
- Developed guidelines to ensure consistent professional behavior across teams
- Coordinated vendor engagement activities to ensure alignment with organizational goals
- Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints Enhanced service processes, resulting in improved customer retention Cultivated strong relationships with clients to foster loyalty and repeat business
- Increased client satisfaction through effective call management and courteous communication Enhanced team efficiency by implementing improved telephone etiquette practices Achieved seamless call transfers, contributing to overall operational success
- Demonstrated exceptional hand-eye coordination in executing complex tasks with precision
- Optimized layout and organization of work area to facilitate workflow and minimize clutter
- Achieved high guest satisfaction ratings through effective management of accommodation services Enhanced operational efficiency by streamlining check-in and check-out procedures Fostered positive relationships with guests to encourage repeat visits
- Cataloged equipment information, including usage guidelines and maintenance schedules
Timeline
Lot Attendant
Carvana
12.2025 - Current
Detailer/Porter
watermark nissan
06.2025 - 09.2025
Delivery Driver
Domino's Pizza
08.2023 - 09.2024
Dishwasher
Tom’s Place
04.2023 - 05.2023
Online Click List
Kroger
08.2021 - 03.2023
Carbondale Community High School