Ben Sisneros
Alamosa,CO
Summary
Experienced Sales Associate adept at managing multiple tasks with a positive attitude in high-pressure settings. Demonstrated ability to build customer loyalty and maintain long-term relationships while consistently achieving sales goals. Punctual and detail-oriented retail professional committed to exceeding expectations and building customer confidence. Flexible schedule and strong proficiency in mathematical calculations.
Overview
17
17
years of professional experience
Work History
Custodian
Center High school
- Buffing, waxing
- Clean up
- Mowing, weed eating
- Ensuring spaces are prepared for the next day by taking out trash, tidying furniture and dusting surfaces
- Sweeping and mopping floors, vacuuming carpets
- Washing and sanitizing toilets, sinks and showers and restocking disposables
- Maintain and protect our facilities. The external and internal appearance of a building reflects on the occupants. It is important for a custodian, or janitor, to be careful and thorough in working, cleaning and tidying the premises, as well as preventing vandalism.
- Maintain outer premises by watering plants, mowing lawn, cleaning entrances
- Utilize insecticides to prevent infestation by dangerous pests
- Perform maintenance and minor repairs (replacing broken switches, fixing door handles, minor leaks etc.)
- Report major damages and oversee repairs
- Secure facilities after operating hours by locking doors, closing windows and setting up the alarm
- Knowledge of use and maintenance of industrial cleaning equipment and appliances
- Knowledge of safe disposal of chemical liquids and other hazardous components
- Familiarity with basic landscaping and handyman practices
- Attention to detail and conscientiousness
- Very good physical condition and strength
- Setup, arrange, and remove decorations and furniture to prepare facilities for events. Order, deliver, and stock paper products and supplies.
- Lock and unlock assigned buildings. Secure buildings when facilities are not in use by checking for unlocked doors and windows, reporting unauthorized occupants, and turning off lights.
Janitor
La Puente’s Adelante
10.2024 - Current
- Maintained cleanliness and sanitation across facilities, ensuring compliance with health and safety standards.
- Operated cleaning equipment, including floor scrubbers and vacuums, to achieve optimal results.
- Conducted regular inspections of areas to identify maintenance needs and prioritize tasks accordingly.
- Responded promptly to urgent cleaning requests, demonstrating flexibility and quick problem-solving skills.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
Sales Associate
Wal Mart Stores Inc
09.2010 - 05.2020
- Diagnosed and resolved problems with mobile devices in alignment with company service standards.
- Operated cash register to process cash, check and credit card transactions.
- Facilitated daily and weekly physical inventory counts.
- Mentored personnel in company policies, product specifications, customer service and sales techniques.
- Guided customers in choosing items which reflected personal style and shape.
- Met incoming customers and provided immediate assistance.
- Contacted other store locations to locate items to meet customer needs.
- Stocked and rotated inventory regularly.
- Provided customers with thorough information on product care and use.
- Promoted brand image and company vision to increase revenue.
- Promoted product quality, value and style to Influence customer buying decisions.
- Completed purchases with cash, credit and debit payment methods.
- Created attractive displays for merchandise to enhance sales.
- Worked with in-store teams, including merchandising, restocking and maintenance professionals, to maximize efficiency and meet all goals.
- Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise.
- Evaluated and processed customer returns and helped customers make alternate selections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Prepared products for sales floor and created appealing product displays.
- Created attractive product displays to enhance customer experiences and boost sales.
- Set aside merchandise for on-hold reservations.
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
- Organized and displayed items in visually appealing manner.
- Worked flexible schedule to accommodate changing customer levels.
- Drove customer feedback to deliver management information for corrective action.
- Educated customers on product and service offerings.
- Assessed customer needs and found products suited to budget and preferences.
- Answered incoming telephone calls with professionalism to provide information about products, services, store hours, policies and promotions.
- Described merchandise and explained product operation to customers.
- Assisted customers with product selection, sales, and returns.
Assistant Manager
Burger King
08.2008 - 09.2010
- Hired, tasked and evaluated sales staff and provided comprehensive training in sales, marketing and customer service.
- Established membership loyalty implementing rewards program to drive client retention.
- Supported senior leadership by accurately reporting monthly and annual sales and staff efficiency reports.
- Maintained store appearance, including rack and shelving organization, store layout and planogram planning to provide welcoming atmosphere.
- Diminished financial discrepancies, managing monetary transactions, including deposits and credit card transactions.
- Reviewed and verified weekly and monthly store invoices.
- Strengthened operational efficiencies and traceability, developing organization systems for financial reports, schedules, inventory control and merchandising.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Secured revenue, accurately monitoring cash intake and deposits to eliminate discrepancies.
- Oversaw daily opening and closing procedures and helped to optimize daily operations.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Addressed customer issues to bring about quick and successful resolution.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Created engaging merchandise presentations to motivate impulse purchases.
- Monitored weekly inventory control, creating templates to secure optimal food and beverage stock for expense elimination.
- Networked with customers and asked open-ended questions to determine immediate needs.
- Completed purchases with cash, credit and debit payment methods.
- Help store (Burger King) hit a Million dollars since being in Alamosa, Co
- Facilitated daily and weekly physical inventory counts.
- Listened to customer needs and preferences to provide accurate advice.
Education
Mechanical Engineering
Trinidad State Junior College
Alamosa, COHigh School Diploma - undefined
Center High School
Center, CO01.2006
Skills
- Positive learning process
- File/records maintenance
- Microsoft Office
- Time management skills
- Safety measures
- Excellent communication
- Operations Management
- Product ordering
- Computer proficient
- Heavy lifting
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Time management
Timeline
Janitor
La Puente’s Adelante
10.2024 - Current
Sales Associate
Wal Mart Stores Inc
09.2010 - 05.2020
Assistant Manager
Burger King
08.2008 - 09.2010
Custodian
Center High school
Mechanical Engineering
Trinidad State Junior College
High School Diploma - undefined
Center High School
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