Ben Souza
Chico,CA
Summary
Resourceful Service and Parts Manager known for maintaining high productivity and efficiently completing tasks. Skilled in inventory management, customer service excellence, and team leadership. Excel in problem-solving, communication, and adaptability, ensuring smooth operations and exceptional service delivery.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service and Parts Manager
Chico Off Road Rentals
Chico, CA
08.2023 - 07.2024
- Demonstrated exceptional communication skills
- Consistently displays strong interpersonal abilities with clients and team members
- Maintained records of all customer interactions and transactions.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Created standard operating procedures for all service functions.
- Created detailed reports on service activities for senior management review.
- Reviewed customer billing statements for accuracy prior to release.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created employee work schedules to keep shifts properly staffed.
Service Advisor
Chico's FAS
Chico, CA
04.2022 - 08.2023
- Evaluated work in progress, prioritized incoming schedule, confirmed hours and parts availability
- Greeted customers while generating repair and work orders.
- Assigned dispatch of work to certified technicians
- Conducted analysis of shop reports to assess necessary repairs
- Sourced and categorized factory warranty, extended policy, and non-warranty repairs while collaborating with warranty administrators to ensure coverage verification.
- Updated and communicated repairs to customers, team members, and management
- Monitored repair progress and ensured timely completion
- Closed documents and released vehicles to end users
- Cash management
- Conducted post-service follow up
Shop Foreman & Production Manager
Driverge
Chico, CA
02.2021 - 04.2022
- Managed and assessed production timeline
- Facilitated production/engineering and team meetings
- Developed work/pick tickets.
- Verified inventory for order fulfillment processes
- Manage all aspects of work to be completed
- Coordinated monthly safety meetings
- Conducted comprehensive employee performance evaluations.
- Maintained detailed records of daily work activities and regularly reported to upper management via Excel spreadsheet.
Service Advisor
Corning Ford
Corning, CA
09.2015 - 01.2021
- Evaluated work in progress, prioritized incoming schedule, and confirmed hours and parts availability
- Greeted customers and generated repair/work orders
- Delegated work to skilled technicians.
- Evaluated shop reports to identify necessary repairs
- Sourced and categorized factory warranty, extended policy, and non-warranty repairs while collaborating with warranty administrators to ensure coverage verification.
- Updated and communicated repairs to customers, team members, and management.
- Monitored repair progress and ensured timely completion
- Closed documents and released vehicles to end users.
- Implemented post-service follow-up procedures to ensure customer satisfaction
Lead Part Coordinator/Service Advisor
Chico Volkswagen Mazda
Chico, CA
02.2007 - 09.2015
- Received and checked in freight
- Coordinated repairs by confirming parts availability for scheduled work with advisors.
- Handled a wide range of internal, commercial, and public inquiries
- Conducted annual inventory and cycle counts
- Evaluated work in progress, prioritized incoming schedule, and confirmed hours and parts availability
- Greeted and assisted customers while generating repair/work orders.
- Dispatched work to appropriate certified technicians
- Evaluated shop reports to identify necessary repairs
- Sourced and categorized factory warranty, extended policy, and non-warranty repairs while collaborating with warranty administrators to ensure coverage verification.
- Communicated and updated repairs to customers, team members, and management.
- Monitored repair progress to ensure timely completion
- Accurately closed documents and efficiently released vehicles to end users
- Performed post-service follow up
Lead Parts Coordinator
Napa/Riebes Auto Parts
Chico, CA
07.1999 - 02.2007
- Received and checked in freight
- Provided support to public and commercial customers in fulfilling their parts needs
- Ensured availability of parts
- Dispatched delivery drivers and planned routes
- Cash management
- Outside sales
Education
Associate of Arts - General Education
Shasta Junior College
Redding, CA05-1999
Certificate - Automotive, Diesel & Welding
Shasta Junior College
Redding, CA05-1999
Skills
- Parts Ordering
- Task Delegation
- Automotive systems
- Operational Efficiency
- Labor Management
- Technical knowledge
- Service Scheduling
- Equipment procurement
- Inventory Restocking
- Stock management
- Invoice Processing
- Goal Setting
- Operations Management
- Inventory Management
- Customer Service
- Forklift Operation
- Coordinating paperwork
- Returns processing
- Reviewing deliveries
- Performance Improvement
- Purchasing oversight
- Vendor Relations
- Inventory Auditing
- Stock control
- Customer Relations
- Warehouse Operations
Certification
- Certified Volkswagen/Mazda February 2007-September 2015
- Certified Ford Motor Company September 2015-January 2021
Timeline
Service and Parts Manager
Chico Off Road Rentals
08.2023 - 07.2024
Service Advisor
Chico's FAS
04.2022 - 08.2023
Shop Foreman & Production Manager
Driverge
02.2021 - 04.2022
Service Advisor
Corning Ford
09.2015 - 01.2021
Lead Part Coordinator/Service Advisor
Chico Volkswagen Mazda
02.2007 - 09.2015
Lead Parts Coordinator
Napa/Riebes Auto Parts
07.1999 - 02.2007
Associate of Arts - General Education
Shasta Junior College
Certificate - Automotive, Diesel & Welding
Shasta Junior College
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