Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
PROFESSIONAL DEVELOPMENT
Generic

Ben Steffens

Atlanta,CA

Summary

Dynamic Client and Customer Specialist with over 20 years of experience in corporate and non-profit sectors, leveraging partnership building to enhance communication, boost company morale, and drive profitability and growth. Proven Executive Leader skilled in hiring, training, coaching, and implementing effective strategies that foster team development and operational excellence. Notable achievements include identifying and resolving complex issues between a large regional holding company and its vendor, leading to the creation of a comprehensive tracking and communication strategy that significantly improved customer relations, stabilized the holding company, and increased vendor profitability. Committed to delivering exceptional service and cultivating strong relationships that contribute to organizational success.

Overview

16
16
years of professional experience

Work History

Community Outreach Manager

Tommy Nobis Center
06.2024 - Current
  • Developed and implemented programs for students with disabilities
  • Fostered partnerships with local organizations to expand outreach initiatives and resource sharing.
  • Coordinated volunteer recruitment, training, and management to support community projects effectively.
  • Leveraged community relationships to connect students with disabilities to occupational opportunities
  • Evaluated program effectiveness through feedback collection and data analysis for continuous improvement.

CEO/LEAD PASTOR

The Church at the Groves
01.2015 - 01.2023
  • Served as the head of the organization, leading a staff of 12, providing support and community to those disenfranchised with faith, and bolstering donations from $250k - over $1m in annual revenue, and growing the organization from 80 to over 600 in weekly attendence.
  • Led a change campaign that resulted in significant growth over time.
  • Initiated community and non-profit partnerships and alliances that helped resolve tensions in the community.
  • Partnered with the Chamber of Commerce to establish a significant leadership development conference in the city, leading to the rise of leadership acumen in the community.
  • Won Chamber of Commerce 'Star Business of the Week' and several other accolades.
  • Organized and led serveral global need awareness trips to El Salvador, Czech Republic, Brazil, Eswatini, South Africa, and Mexico.

DIRECTOR OF MARKETING/MEDIA

Griffin First Assembly
01.2012 - 01.2015
  • Directed the weekly weekend productions, leading a team of 60.
  • Engaging 4000 people live and a global online audience.
  • Partnered with marketing firms and media outlets, such as TV and radio to expand reach.
  • Filmed and broadcasted the Atlanta City School Board Meetings with our team.
  • Let a re-branding of the whole organization.

CLIENT MANAGEMENT REPRESENTATIVE

Overby-Seawell Company
01.2010 - 01.2012
  • Initiated a communications overhaul that led to a significant increase in company profit.
  • Led a regional assessment of gaps and tensions between the company and a essential client. This led to a tracking and communication change strategy, that resulted in our client's customers receiving more understanding, communication, and loyalty, clarity of customer need, and over a million dollars a year in revenue boost for the company.

Education

Solutions Architect Associate -

AWS

Bachelor's Degree - Organizational Leadership, Business - Minor

Southeastern University
Lakeland, FL
05-2002

Leadership Cohort - undefined

Mastermind Leadership
Palm Beach Gardens, FL
01.2002

Solutions Architect Associate -

AWS

Skills

  • Project/Process Management
  • Sales/Account Management
  • Change Management
  • Partnership Development
  • Create Storytelling
  • Client Management/Success
  • Training/Development
  • Process Design
  • Team Management
  • Conflict Resolution
  • Communication
  • Graphic design and video editing sofware - Adobe Photoshop, Premier, AfterEffects
  • Social Media
  • MeisterTask

Accomplishments

  • LEADERSHIP ALBANY CLASS OF 2022 Leadership Albany 2023
  • STAR BUSINESS OF THE WEEK The Church at the Groves 2023
  • HOST OF LEADERCAST ALBANY Leadership Albany 2019-2022

Timeline

Community Outreach Manager

Tommy Nobis Center
06.2024 - Current

CEO/LEAD PASTOR

The Church at the Groves
01.2015 - 01.2023

DIRECTOR OF MARKETING/MEDIA

Griffin First Assembly
01.2012 - 01.2015

CLIENT MANAGEMENT REPRESENTATIVE

Overby-Seawell Company
01.2010 - 01.2012

Leadership Cohort - undefined

Mastermind Leadership

Solutions Architect Associate -

AWS

Bachelor's Degree - Organizational Leadership, Business - Minor

Southeastern University

Solutions Architect Associate -

AWS

PROFESSIONAL DEVELOPMENT

  • LEADERSHIP ALBANY Leadership Albany, Albany, GA 2023
  • MASTERMIND LEADERSHIP COHORT Leadership Development International 2022
  • NATIONAL INSTITUTE OF CHRISTIAN LEADERSHIP NICL, Gainsville, GA 2018

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