Ben Straka
Reading,PA
Summary
Results-oriented Manager driven to consistently exceed objectives in sales, service, and operations. History of providing high-quality support to customers and staff alike. Focused on continuous professional development and process improvements.
Overview
5
5
years of professional experience
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
Limerick, PA
01.2021 - Current
- Oversaw daily branch operations while achieving exceptional levels of client satisfaction and revenue growth.
- Administered and monitored vehicle fleet in a highly efficient and cost-effective matter.
- Supervised and cultivated branch employee performance through active training and mentoring.
- Managed accounting functions including accounts receivable, closing, auditing, and banking.
- Evaluated the financial performance of the branch and implemented new strategies and corrective actions as needed.
Management Trainee
Enterprise Rent-A-Car
Limerick, PA
05.2019 - 12.2020
- Increased the branch's customer service score from 87% to 92% in a three-month period which was the best in the area
- (based on a scale of 1 to 100)
- Maximized profits by meeting daily/monthly sales goals while learning all phases of business operations and management techniques
- Contributed to our branch's overall profit by demonstrating consistent inside sales for optional protection products
- Successfully handled 200+ in-bound calls weekly related to rental agreements, customer satisfaction, and all other customer accommodations
- Marketed rental car services, features, and benefits to dealerships, body shops, and other various businesses multiple times a week.
Planet Fitness, Assistant Manager
08.2017 - 05.2019
- Respond to member questions and concerns in a timely and professional manner providing exceptional customer service
- Assist in recruiting, hiring, training and developing a high preforming staff consisting of member service representative, trainers, and custodians
- Top salesman out of the different Planet Fitness locations in the area selling two variations of memberships
- Assist with staff management and provided backup support to the club manager as needed which included scheduling, supervising staff, and ensuring employees are providing superior customer service.
Education
Bachelor of Science - Business Management/Marketing
The Pennsylvania State University
Wyomissing, PA05.2020
Skills
- MS Office Suite
- Marketing Strategy Development Delegation
- Time Management Leadership
- Managing Operations and Efficiency
- Business Management
- Staff Development
- Annual budget development
Additional Information
- Academic Awards , Penn State Berks Advisory Board Trustee Scholarship Penn State Berks Dena and Victor Hammel Trustee Scholarship
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
01.2021 - Current
Management Trainee
Enterprise Rent-A-Car
05.2019 - 12.2020
Planet Fitness, Assistant Manager
08.2017 - 05.2019
Bachelor of Science - Business Management/Marketing
The Pennsylvania State University
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