Summary
Overview
Work History
Education
Skills
Timeline
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Ben Takes

Aurora

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

16
16
years of professional experience

Work History

CEM-Customer Experience Manager

5-Below
04.2024 - Current
  • Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
  • Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
  • Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
  • Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
  • Created an experience for customer to build relationships and drive sales.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Sought ways to improve processes and services provided.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Implemented and developed customer service training processes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved accounting, service and delivery concerns.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Managed timely and effective replacement of damaged or missing products.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Retail Store Manager

Hot Topic
03.2022 - 04.2024
  • Developed and maintained store policies and procedures.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Performed regular audits to ensure compliance with company standards.
  • Recruited, trained and managed a team of 20+ employees.
  • Collaborated with other departments to coordinate promotional activities and events in-store.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Analyzed financial data to identify areas of improvement or cost savings opportunities.
  • Drafted detailed reports on store performance for upper management review.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Initiated new product training sessions for employees to improve product knowledge.
  • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Ensured all safety protocols were followed at all times by staff members.
  • Conducted regular inventory counts throughout the year to maintain accurate records.
  • Built and maintained strong working relationships with team members.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Supervised cash drawer balances and deposits of store receipts.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Organized new stock for floor placement.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Increased store sales by cross-selling complementary items.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Executed merchandising strategies to support store sales growth.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Prepared and submitted nightly bank deposits.
  • Prepared employee performance appraisals, providing actionable feedback.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Trained and mentored associates to teach daily tasks and procedures.

Retail Manager

Aeropostale
08.2019 - 03.2022
  • Managed daily operations of the store, including opening and closing procedures.
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Developed strategies for increasing sales and improving customer service.

Retail Manager

Rainbow Clothing Store/579
08.2009 - 08.2019
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
  • Answered questions about store policies and addressed customer concerns.
  • Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
  • Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
  • Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
  • Boosted overall store revenue by adapting targeted marketing initiatives based on demographic research within the local area.
  • Enhanced store atmosphere, leading to more engaging shopping experience by overseeing redesign of store layout.
  • Enhanced operational efficiency by adopting new point-of-sale system that streamlined transactions.
  • Implemented loss prevention strategies that significantly reduced shrinkage rates.
  • Coordinated inventory management to minimize stock shortages and ensure product availability for customers.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

High School Diploma -

Overland High School
Aurora, CO
05-2010

Skills

  • Customer journey mapping
  • Customer experience strategy
  • Cross-functional teamwork
  • Customer experience management
  • Sales and upselling
  • Sales expertise
  • Customer service
  • Customer relations
  • Work prioritization
  • Relationship building
  • Staff education and training
  • Business development
  • Calm and professional under pressure
  • Document and records management
  • Teamwork and collaboration
  • Customer account management
  • Service upselling
  • POS systems and ordering platforms
  • Policies and procedures adherence
  • Conflict mediation
  • Employee coaching
  • Microsoft office
  • Customer data confidentiality
  • Data entry
  • Understanding customer needs
  • Issue and complaint resolution
  • Order processing
  • Calm under pressure
  • Account management
  • Training development aptitude
  • Key holder experience
  • Sales transactions
  • Data management
  • Order documentation
  • Database management
  • Complaint resolution
  • Brand representation
  • Report generation
  • Sales closing
  • Merchandise orders and exchanges
  • De-escalation techniques
  • Customer relationship management (CRM)
  • System implementation
  • Retail store support
  • Receiving support
  • Sales quota achievement
  • Product sales
  • Salesforce CRM
  • Problem resolution
  • Product education
  • Store maintenance
  • Professional telephone demeanor
  • Complaint investigation
  • Computer skills
  • Order and refund processing
  • Product recommendations
  • Customer retention strategies
  • Order fulfillment
  • Scheduling
  • Cash Operations
  • Opening/Closing procedures
  • Loss Prevention Tactics

Timeline

CEM-Customer Experience Manager

5-Below
04.2024 - Current

Retail Store Manager

Hot Topic
03.2022 - 04.2024

Retail Manager

Aeropostale
08.2019 - 03.2022

Retail Manager

Rainbow Clothing Store/579
08.2009 - 08.2019

High School Diploma -

Overland High School

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Ben Takes