Ben Tappenden
Wayland
Summary
Dynamic sales leader with a proven track record at Knight Watch, driving revenue growth through strategic partnerships and innovative sales strategies. A confident team player and coach, I excel in optimizing operational efficiency and enhancing client relationships, consistently exceeding targets and fostering professional development within cross-functional teams.
Overview
23
23
years of professional experience
Work History
Vice President of Sales
Knight Watch
10.2024 - 11.2025
- Developed and implemented sales strategies to drive revenue growth.
- Analyzed market trends to identify new business opportunities.
- Collaborated with cross-functional teams to enhance customer engagement initiatives.
- Mentored sales team members, fostering professional development and performance improvement.
- Established key relationships with clients to strengthen partnerships and retention rates.
- Streamlined sales processes, improving efficiency in lead management and conversion rates.
- Conducted regular performance reviews to align team goals with organizational objectives.
- Led quarterly sales forecasts, providing insights for strategic decision-making and resource allocation.
- Increased sales revenue by developing and implementing innovative sales strategies.
- Secured key accounts with targeted presentations, strengthening brand reputation amongst industry leaders.
- Identified new business opportunities through comprehensive market analysis and trend forecasting.
- Introduced new products or services to market with carefully orchestrated go-to-market strategies.
Global Business Development Director
Knight Watch
09.2020 - 10.2024
- Developed strategic partnerships to enhance market presence and drive revenue growth.
- Led cross-functional teams to execute global business initiatives and optimize operational efficiency.
- Analyzed market trends to identify new business opportunities and inform strategic decision-making.
- Implemented best practices for client engagement, resulting in improved customer satisfaction rates.
- Negotiated high-value contracts with international clients, enhancing profitability and market share.
- Established strong rapport with clients, fostering lasting relationships that led to repeat business and referrals.
- Expanded global market presence by identifying and pursuing strategic partnerships with key industry leaders.
Global Account Manager
Knight Watch
07.2017 - 09.2020
- Cultivated strong relationships with key global clients to enhance customer satisfaction and retention.
- Developed strategic account plans to align services with client objectives and drive long-term growth.
- Analyzed market trends and competitive landscape to identify opportunities for account expansion and revenue generation.
- Led cross-functional teams to deliver customized solutions, ensuring timely implementation and alignment with client needs.
- Conducted regular performance reviews of client accounts to assess service delivery and identify areas for improvement.
- Implemented process improvements that streamlined workflow, reducing response times and increasing overall efficiency in account management.
- Leveraged data-driven insights to optimize account strategies, resulting in increased revenue generation from existing clients.
- Expanded the company''s international presence by identifying new market opportunities and targeting high-potential accounts.
- Established trust-based relationships with clients by demonstrating industry expertise and understanding their specific needs, leading to repeat business and referrals.
- Consistently exceeded revenue targets by maintaining a robust pipeline of opportunities and effectively closing deals.
Regional Sales Manager
Knight Watch
12.2009 - 07.2017
- Developed and executed regional sales strategies to enhance market share and drive revenue growth.
- Analyzed market trends and customer feedback to identify new business opportunities and optimize product offerings.
- Led cross-functional teams to implement operational improvements, resulting in streamlined sales processes and increased efficiency.
- Mentored and trained sales representatives, fostering professional development and enhancing team performance.
- Negotiated contracts with suppliers and partners, securing favorable terms that supported strategic objectives.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
Sales Associate
Knight Watch
04.2007 - 12.2009
- Cultivated strong customer relationships through personalized service and product knowledge.
- Managed inventory levels, ensuring accurate stock availability for customers.
- Trained new sales associates on effective sales techniques and company policies.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Collaborated with team members to achieve monthly sales targets and promotions.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Delivery Manager
Cort
06.2002 - 04.2007
- Led cross-functional teams to enhance delivery processes and improve service quality.
- Developed and implemented strategic initiatives to streamline operations and reduce costs.
- Established performance metrics to monitor delivery efficiency and ensure compliance with standards.
- Coordinated with stakeholders to align project goals with organizational objectives, enhancing collaboration.
Education
No Degree - Business Management
Western Michigan University
Kalamazoo, MISkills
- Team Player & Coach
- Confident
- Driven
- Strategic
- Revenue Accelerator
Timeline
Vice President of Sales
Knight Watch
10.2024 - 11.2025
Global Business Development Director
Knight Watch
09.2020 - 10.2024
Global Account Manager
Knight Watch
07.2017 - 09.2020
Regional Sales Manager
Knight Watch
12.2009 - 07.2017
Sales Associate
Knight Watch
04.2007 - 12.2009
Delivery Manager
Cort
06.2002 - 04.2007
No Degree - Business Management
Western Michigan University