Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ben Tela

Ben Tela

Columbus ,OHIO

Summary

Dynamic customer service professional with experience at Spectrum, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and efficient order processing. Skilled in CRM software and Microsoft Excel, consistently achieving service improvements while maintaining professionalism in high-pressure situations.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Spectrum
05.2022 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Assisted customers with inquiries, ensuring accurate information delivery and prompt resolution of issues.
  • Processed orders and returns efficiently, enhancing overall customer satisfaction.
  • Utilized CRM software to manage customer interactions and maintain detailed records.
  • Collaborated with team members to identify service improvements and streamline processes.
  • Educated customers on products and services, fostering informed decision-making.
  • Handled escalated concerns with professionalism, maintaining positive customer relationships.
  • Conducted follow-up communications to ensure issue resolution and client satisfaction.
  • Trained new representatives on policies, procedures, and effective communication techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Warehouse Worker

AmerisourceBergen
06.2022 - 06.2023
  • Operated forklifts and pallet jacks to transport materials efficiently.
  • Maintained clean and organized workspaces to ensure safety compliance.
  • Assisted in inventory management, tracking stock levels accurately.
  • Followed safety protocols to minimize workplace hazards and risks.
  • Collaborated with team members to meet daily production goals effectively.
  • Loaded and unloaded shipments, ensuring proper handling of goods.
  • Participated in training sessions to learn warehouse operations and procedures.
  • Conducted quality checks on incoming products to ensure standards were met.

Education

High School Diploma - Computer And Information Sciences

KCSE
Kenya National Examinations Council
05.2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Complaint handling

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Warehouse Worker

AmerisourceBergen
06.2022 - 06.2023

Customer Service Representative

Spectrum
05.2022 - Current

High School Diploma - Computer And Information Sciences

KCSE

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