Ben Thamert
Summary
Customer-oriented General Manager with 23 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial judgement, offering vision and motivational decisions.
Overview
23
23
years of professional experience
Work History
General Manager
APS Stevedoring LLC
01.2016 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to reduces costs and increase profitability.
- Monitored financial performance, and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce Accidents and Injuries.
- Provided guidance to personnel in navigating and resolving customer and labor issues.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using communication skills.
Site Manager
APS Stevedoring LLC
04.2011 - 12.2015
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Created weekly and monthly reports and presentations for management team.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Maintained records and logs of work performed and materials and equipment used.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assumed responsibility for personnel deployed to work site.
- Resolved issues between employees and customers using company policies.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored, coached, and supervised team of 6 employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Superintendent
Ports America / MTC
03.2001 - 03.2011
- Created and reviewed plans for vessel discharging and loading operations.
- Managed large number of workers when performing duties in line with ILWU contracts and safety guidelines.
- Maintained safety onsite and upheld all OSHA regulations by completing vessel and dock inspections.
- Analyzed operational needs and directed labor to perform such operations in a manner that maximizes efficiency while maintaining a safe work environment.
- Direct preparation of, and assist terminal employees to prepare, department plans and determine the appropriate workforce to be hired to accomplish an efficient and cost-effective completion of the plan.
- Address grievances submitted by labor and issues raised by union business agents, including through informal discussions, the Labor Relations Committee process, and arbitration, as necessary.
- Plan, hold, and document daily safety and operations meeting and develop and implement plans to identify, address, and resolve safety hazards.
Education
High School Diploma -
East High School
Salt Lake City, UT06.1981
Skills
- Customer Retention
- Expense Control
- Staff Supervision
- Workflow Planning
- Project Management
- Distribution Management
- Vendor Sourcing
- Schedule Management
- Operations Oversight
- P&L Management
- Training and Development
- Purchasing and Planning
- Relationship Building
- Customer Relations
Timeline
General Manager
APS Stevedoring LLC
01.2016 - Current
Site Manager
APS Stevedoring LLC
04.2011 - 12.2015
Superintendent
Ports America / MTC
03.2001 - 03.2011
High School Diploma -
East High School
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