Ben Tishelman
Hartsdale,NY
Summary
Knowledgeable professional with over 15 years of experience bringing planning and problem-solving abilities from Equipment Finance Industry. Focused on maximizing resource utilization to support scalable operations. Organized and pragmatic with natural relationship-building and leadership talents.
Overview
15
15
years of professional experience
Work History
AVP- Customer Relations
North Mill Equipment Finance, LLC
Norwalk, CT
01.2024 - 12.2024
- Management of the customer service department, with a focus on scalability and new features, including an industry-recognized customer portal and automated IVR payment system.
- Provided resolutions for complex customer experience issues related to billing, subordination requests, and broker-driven special requests.
- Created new internal early-buyout policies as part of the implementation of new master agreements.
AVP- Operations
North Mill Equipment Finance, LLC
Norwalk, CT
12.2021 - 12.2023
- Coordinated the installation of software systems and collaborated with resources across multiple departments for the successful execution of special project tasks, including the creation of the customer service department.
- Oversaw the creation and management of external credit bureau reporting, working with Experian and Equifax to develop accurate, timely reporting.
- Established key metrics to measure effectiveness of projects and initiatives.
Manager of Operations
North Mill Equipment Finance, LLC
Norwalk, CT
12.2018 - 12.2020
- Created documentation, including standard operating procedures, to ensure proper implementation and compliance with both internal and external audits.
- Handling of special projects, including office relocation, employee mentoring, and company-sponsored activities.
Operations Analyst
North Mill Equipment Finance, LLC
Norwalk, CT
12.2016 - 12.2018
- User and operational analysis, with the goal of improving the quality, productivity, and efficiency across departments.
- Creation of documentation and best practices around new software implementations, including onboarding and training of the updated commercial servicing platform.
Asset Recovery Manager
North Mill Equipment Finance, LLC
Norwalk, CT
09.2009 - 12.2016
- Worked with third-party agents to recover vehicles and equipment following events of default.
Education
History And World Religions
Manhattanville College
Purchase05-2009
Skills
- Credit Reporting Familiarity
- Customer relations
- Loss mitigation
- Personnel training and development
- Project planning
- Risk management
- Training and mentoring
- Vendor relationship management
Timeline
AVP- Customer Relations
North Mill Equipment Finance, LLC
01.2024 - 12.2024
AVP- Operations
North Mill Equipment Finance, LLC
12.2021 - 12.2023
Manager of Operations
North Mill Equipment Finance, LLC
12.2018 - 12.2020
Operations Analyst
North Mill Equipment Finance, LLC
12.2016 - 12.2018
Asset Recovery Manager
North Mill Equipment Finance, LLC
09.2009 - 12.2016
History And World Religions
Manhattanville College
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