Ben Tolley
Belgrade,MT
Summary
Results-oriented Branch Manager with expertise in operations optimization and customer satisfaction enhancement. Proven ability in strategic inventory management and team leadership, driving profitability and cost savings. Strong focus on delivering exceptional service and fostering client relationships.
Overview
30
30
years of professional experience
Work History
Branch Manager
Core and Main
06.1996 - Current
- Managed inventory systems to optimize stock levels and reduce waste across the branch.
- Trained and mentored staff, fostering a culture of teamwork and continuous improvement.
- Oversaw financial management, budgeting, and forecasting for branch profitability and growth.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted customers to boost product sales and services.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Education
High School Diploma -
Hellgate
Missoula, MT Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Proficient in all aspects of waterworks business
Timeline
Branch Manager
Core and Main
06.1996 - Current
High School Diploma -
Hellgate