Dedicated and compassionate Lead Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. RN at Spectrum Health Butterworth Emergency Room Nurse with over 3 Years’ experience working in level 1 trauma center with high patient volumes. Focusing on patients of all ages from neonates to geriatrics. 20 Years in hospitality management. 5 Years of precepting nursing technician and Certified Nursing Assistants to the department. 3 Years of assisting in skills evaluation during annual competencies. Recognized for leadership and excellence through ECS and coworker awards.