Ben Wheeler
Birmingham,AL
Summary
Application specialist with strong track record in optimizing software solutions and enhancing user experiences. Skilled in troubleshooting, system integration, and user training. Focuses on team collaboration and achieving results, adapting to changing needs effectively. Known for analytical thinking, strong communication, and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
IT Application Specialist II
Quanta Power Solutions
05.2026 - Current
- Administer ERP applications including UKG, Concur, JDE, LogiSwift, and LevelPath to ensure optimal performance and user support.
- Manage the procurement and implementation of new software.
- Manage procurement and licensing of 12 engineering applications across 4 disciplines to streamline software access and usage.
- Manage and procure licenses for 12 Engineering applications spanning 4 different disciplines.
- Assess newly requested software for compliance with company standards to maintain regulatory adherence and operational integrity.
- Perform SharePoint admin duties.
- Administrate AI tools including Claude and CoPilot
- Created a tool to streamline tracking of legal contracts in field services.
- Assisted users by providing tier 2 technical support and troubleshooting.
SharePoint Administrator
S4 Inc.
04.2022 - 08.2025
- Administration of SharePoint in M365 SharePoint Online and SharePoint 2016/2019.
- Supported migration for the organization’s intranet sites from SharePoint 2016 to SharePoint Online encompassing over 25 sites.
- Migrated intranet sites from SharePoint 2016 to SharePoint Online 8 months ahead of scheduled migration deadline.
- Constructed and maintained all SharePoint Online sites for the organization.
- Set up permissions and groups in SharePoint and Active Directory.
- Developed and implemented SharePoint workflows using Power Automate and Nintex to streamline processes in SharePoint 2016.
- Developed SharePoint workflows using Power Automate and Nintex in SharePoint 2016.
- Used ShareGate to improve data migration process and speed.
- Performed functional testing prior to the release of all SharePoint applications.
- Actioned and completed all SharePoint service tickets through ServiceNow and BMC Remedy.
- Wrote SOPs for SharePoint processes.
- Created training documentation and provided end-user training for new SharePoint applications.
- Managed knowledge management and knowledge transfer for the SharePoint team.
- Assisted customers with creating technical requirements for development requests.
- Part of team that automated over 5 previously manual processes using the Power Platform improving completion times by 150%.
- Administered SharePoint sites, permissions, and content structures supporting secure collaboration and document control.
- Managed site provisioning, lifecycle maintenance, and cleanup processes to maintain organized user access.
Enterprise Technical Service Desk Associate
S4 Inc.
12.2020 - 10.2022
- Provided Tier 1 support for external users utilizing applications maintained by the Logistics Data Analysis Center (LDAC).
- Provided Tier 1 support for external users utilizing applications maintained by the Logistics Data Analysis Center (LDAC).
- Reported urgent issues to appropriate functional team for resolution.
- Used BMC Remedy to log service requests or route requests to the correct functional team for support.
- Presented daily updates to leadership on application status and uptime, facilitating informed decision-making.
- Compiled weekly and monthly reports tracking completed tickets by service desk personnel and functional teams, aiding in performance assessment.
- Updated all Service Desk SOPs and created new ones.
- Installed software and hardware to support employees' job functions.
Education
Bachelor of Business Administration - General Marketing
University of North Alabama
Florence, AL12-2016
Skills
- SharePoint development
- Office 365 administration
- Workflow automation
- Data migration
- Application implementation
- Site collection management
- JIRA
Timeline
IT Application Specialist II
Quanta Power Solutions
05.2026 - Current
SharePoint Administrator
S4 Inc.
04.2022 - 08.2025
Enterprise Technical Service Desk Associate
S4 Inc.
12.2020 - 10.2022
Bachelor of Business Administration - General Marketing
University of North Alabama