Ben Whipple
Manchester,MD
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
8
8
years of professional experience
Work History
Manager of Operations
Westminster Carwash
Westminster, MD
03.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Line Assembler
RH Sheppard
Hanover, PA
11.2023 - Current
- Inspected finished products for defects and conformance to quality standards.
- Contributed ideas for improving production methods that increased efficiency.
- Organized work area and ensured cleanliness at all times.
- Followed safety protocols while operating machinery and working with hazardous materials.
- Identified defective parts or assemblies during inspection process and notified supervisor immediately.
- Assembled light and medium-sized parts in factory setting.
- Assembled components by examining connections for correct fit, fastening parts and subassemblies.
Shipping Associate
Penguin Random House
Westminster, MD
03.2023 - 09.2023
- Organized stockroom shelves to maximize space efficiency.
- Processed outbound shipments, including packing and labeling products for delivery.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
- Operated computers to access information related to shipping activities.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Small Business Owner
Whipple Detailing
Westminster, MD
11.2020 - 03.2022
- Developed business plans and strategies to grow small business.
- Negotiated contracts with vendors, suppliers, and customers.
- Managed staff recruitment, hiring, training, and development.
- Cultivated relationships with key stakeholders in the industry.
- Oversaw daily operations of small business including customer service and financial management.
- Established partnerships with other businesses in related industries for mutual benefit.
- Researched similar businesses to determine competitive advantages.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Acquisition Manager / Wholesale Manager
Koons Kia Of Baltimore
Owings Mills, MD
04.2021 - 06.2021
- Analyzed automotive industry trends and monitored changes in the market to identify new opportunities for vehicle acquisition.
- Negotiated contracts with manufacturers, distributors, dealerships and other third-party providers to secure optimal deals on vehicles.
- Maintained detailed records of all transactions related to vehicle acquisitions including purchase orders, invoices, delivery documents.
- Coordinated logistics activities such as scheduling deliveries, arranging transportation services for timely receipt of purchased vehicles.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Created reports on inventory levels, trends, costs, deliveries. for upper management review.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Facility Manager, Detail Manger, New Car photot
Koons Westminster Toyota/scion
Westminster, MD
04.2018 - 04.2021
- Facilities Manager - my responsibility was to repair or schedule the appropriate repairman to repair anything that might be broke in any of the 3 buildings, once a week I would make a general inspections,check all the rooms and ask staff of anything immediate that they had noticed
- Once a month I would make a deeper inspection and check over everything such as go up on the roof and make sure there wasn't anything busted on top and check the gutters
- Once a season I would make sure everything was ready for the next for example make sure the snow blowers were dropped off to the repair shop to make sure they were in tip top shape to handle the snow, check if we needed salt and make sure we had plenty of snow brooms and shoves to clear off the inventory with the rest of my staff preferable before the dealership would open if possible.
- Prep department manager - my responsibility for this role was run the Prep department which cleaned all new and used cars that were sold each month this also meant maintaining a staff of 12+ employees to get it all done
- Hiring, Scheduling and terminating employees in this department all fell on me in this depart along with helping each department in the dealership get their vehicles in a timely manor.
- Safety Inspector - in this role while making my regular facilities inspections I would also have to make sure everything was insurance compliant and all staff members were making sure they stayed compliant as well
- For example, checking the lift inspections in the shop, making sure all the fire extinguishers had been checked, no unapproved heaters or fans were being used and safety glasses were in use while in the shop.
- New Car Photographer - this role my job was to take photos of vehicles for the new car department and post them so they could advertise them online, often times this meant pulling the inventory list every morning figuring out which vehicles still need photos locate the cars get them clean and then take roughly 20-27 photos of each vehicles showing off the features of the vehicles and then using programs to clean up the photos, adjust the lighting for example
- I typically took about 20 vehicles worth of photos each day.
- Wholesale / Inventory - its worth noting that often times I would stand in for both of these managers while they were on vacation of if they became overwhelmed and they needed assistance.
Inventory Manager / Wholesale manager
Vehicles for Change
Baltimore, MD
03.2016 - 04.2018
- Inventory Manager - Process and organize all donated vehicles this could be anywhere from 4-26 in a day
- I would have to check in all vehicles that had been donated and what would it cost to get it to pass MSI and possible body work cost to give to a family
- Should it not be cost effective to give to a family then I would have to wholesale it
- I also managed all the online retail cars.
- Wholesale manager - The vehicles that were cost effective to repair I would have to decide which auction they would bring the best price for
- This was important since ultimately what the vehicle sold for is what someone would receive for their donation for the taxes.
Education
High School Diploma -
Rham High School
Hebron, CT01-2011
Skills
- Logistics Management
- Performance Improvement
- Schedule Management
- Sales Development
- Staff Development
- Process Improvement
- Problem-solving abilities
- Teamwork and Collaboration
- Strategic Planning
- Relationship Building
- Hiring and Training
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Line Assembler
RH Sheppard
11.2023 - Current
Shipping Associate
Penguin Random House
03.2023 - 09.2023
Manager of Operations
Westminster Carwash
03.2022 - Current
Acquisition Manager / Wholesale Manager
Koons Kia Of Baltimore
04.2021 - 06.2021
Small Business Owner
Whipple Detailing
11.2020 - 03.2022
Facility Manager, Detail Manger, New Car photot
Koons Westminster Toyota/scion
04.2018 - 04.2021
Inventory Manager / Wholesale manager
Vehicles for Change
03.2016 - 04.2018
High School Diploma -
Rham High School
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