Ben Wilhelm
Rochester,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Line Cook /Culinary Professional
Olive Garden
Henrietta, NY
08.2023 - Current
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Learned and adhered to safety protocols for food handling and cooking processes.
- Collaborated with team members to ensure timely delivery of orders.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Key Holder
T-Mobile
Bath, NY
12.2022 - 07.2023
- Assisted in managing store operations and ensuring adherence to company policies.
- Trained new employees on customer service standards and sales techniques.
- Monitored cash handling procedures and ensured accurate financial transactions.
- Resolved customer complaints effectively, enhancing overall shopping experience.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Assistant Store Manager
Icing By Claire's
Victor, NY
05.2022 - 12.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed daily operations, ensuring compliance with company policies and procedures.
Store Manager
Marble Slab Creamery
Victor, NY
01.2021 - 05.2022
- Trained and mentored staff on product knowledge and customer service techniques.
- Fostered a positive team environment that encouraged collaboration and high performance.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Victor Central Schools
Victor, NYSkills
- Professional attitude
- Time management
- Attention to detail
- Problem-solving
- Team coordination
- Server communication
Sense being with Darden for now only almost 3 years I have earned almost every job code Which has helped me learn every area of the restaurant so I can be an as efficient SP / CP as possible and has taught me so many new skills such as
- Back of house operation
- front of house operation
- Crew training
- Safe food handling
- Collaboration and teamwork
- Leadership and decision making
- Prioritization and organization
Timeline
Line Cook /Culinary Professional
Olive Garden
08.2023 - Current
Key Holder
T-Mobile
12.2022 - 07.2023
Assistant Store Manager
Icing By Claire's
05.2022 - 12.2022
Store Manager
Marble Slab Creamery
01.2021 - 05.2022
High School Diploma -
Victor Central Schools